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Direct front-of-house operations, manage high-volume scheduling, and maintain financial accountability. Create social media content and resolve customer issues to protect the salon's reputation.

Deliver customized permanent makeup procedures and manage all independent business operations including scheduling, finances, and marketing. Build and sustain a loyal clientele through exceptional service.

Delivered premium front-desk service at a high-prestige location and provided operational support across regional locations. Coordinated schedules and floor assignments for a staff of over 50 beauty professionals.

Managed daily salon operations, led a team of nail technicians, and handled payroll and financial tracking. Monitored inventory and oversaw front-desk operations to ensure an upscale client experience.

Managed front-office workflows including email correspondence, scheduling, and data entry. Packed and shipped delicate dental cases and served as the primary contact for dental offices.

Managed high-volume inbound calls, resolved policy concerns, and processed claims. Cross-sold auto insurance policies and guided policyholders through the claims process.

Completed high school education, earning a diploma.