Open to opportunities

Ann Le

@annle

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Customer-focused receptionist with a passion for understanding human behavior and enhancing client e

United States

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What I'm looking for

Seeking a role that allows me to utilize my communication skills and passion for understanding human behavior to provide exceptional customer service and contribute to a positive work environment.

As a creative and people-oriented individual, I have honed my skills in managing front-desk operations in dynamic nail studios. With a passion for understanding human behavior, I am currently pursuing a degree in psychology. My experience as a receptionist has taught me the importance of effective communication, multitasking, and maintaining a welcoming environment for clients.

Throughout my career, I have demonstrated my ability to optimize daily operations, handle customer inquiries, and process payments efficiently. I am confident in my ability to provide exceptional customer service and contribute to a positive work environment.

In addition to my experience in the service industry, I have also developed strong organizational skills as an ecommerce business owner. I have successfully optimized product listings, implemented data-driven decisions, and developed strong vendor relationships.

Experience

Work history, roles, and key accomplishments

Receptionist

Belle Nail Studio

May 2021 - Jun 2022 (1 year 1 month)

Managed appointments scheduling, enhancing client satisfaction and optimizing daily operations. Handled customer inquiries, contributing to a welcoming atmosphere and improved client retention. Processed payments efficiently, ensuring accurate financial records and streamlined transactions.

Communication Multitasking Customer Service Time Management Organizational Skills

Receptionist

Rebel Nails & Spa

Jun 2020 - May 2021 (11 months)

Managed client appointments, ensuring seamless scheduling and high customer satisfaction. Handled daily cash transactions, maintaining accurate financial records and reports. Addressed customer inquiries, providing solutions and enhancing client experience.

Communication Time Management Customer Service Organizational Skills Problem Solving

Ecommerce Business Owner

Etsy

Mar 2020 - Jun 2020 (3 months)

Managed online store operations, enhancing customer satisfaction and driving consistent sales growth. Optimized product listings and marketing strategies, resulting in notable revenue increases.

Data Entry Problem Solving Time Management

Student Volunteer

Mclaren

Nov 2019 - Mar 2020 (4 months)

Assisted in organizing events, enhancing team collaboration, and developing communication skills. Volunteered at McLaren, fostering teamwork and communication skills.

Communication Teamwork Time Management Organizational Skills