Open to opportunities

Thu le

@thule

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Merchant Success professional with marketing background focused on product marketing in tech.

Germany

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What I'm looking for

I’m seeking product marketing or merchant/customer success roles in tech where I can bridge product and marketing, work on sustainability/education projects, and grow my leadership and impact.

I am a Merchant Success professional at a leading fintech with an M.Sc. in Media, Technology & Society and hands-on experience across marketing, digital campaigns, and product-focused roles. I have worked in merchant success, marketing & sales, digital marketing, solution marketing, and product support for companies including Klarna, ZEISS, SAP, and startups.

I bring multilingual communication skills, a passion for sustainable and education-related projects, and practical training in digital marketing. I deliver customer-focused outcomes, bridge product and marketing functions, and seek roles that let me shape product marketing in the tech industry.

Experience

Work history, roles, and key accomplishments

Current

Merchant Success

Current

Klarna

Jan 2023 - Present (2 years 8 months)

Managed merchant onboarding and success initiatives at Klarna, improving merchant satisfaction and supporting product adoption across partners in the region.

Merchant Success Customer Service Onboarding Account Management CRM SaaS Payments

Marketing & Sales Working Student

iVE.ONE

Sep 2021 - Feb 2022 (5 months)

Supported marketing and sales activities, contributing to campaign execution and lead generation efforts that improved outreach during the internship period.

Marketing Sales Lead Generation Campaign Execution Content Creation CRM Analytics

Digital Marketing Working Student

ZEISS Microscopy

Mar 2021 - Aug 2021 (5 months)

Supported digital marketing projects for microscopy products, assisting with content, campaign metrics, and cross-channel promotion to increase product visibility.

Digital Marketing Content Creation SEO Analytics Campaign Management Social Media Email Marketing

Solution Marketing and Communication

SAP

Feb 2019 - Jul 2019 (5 months)

Contributed to solution marketing and communications, supporting go-to-market materials and internal stakeholder coordination for SAP offerings.

Solutions Marketing Communication Go To Market Content Development Stakeholder Management Presentation

Product Support Trainee

SAP

Jun 2018 - Dec 2018 (6 months)

Provided product support as a trainee, resolving customer issues and gaining experience in product troubleshooting and cross-functional escalation processes.

Product Support Troubleshooting Customer Support Ticketing Systems Escalation Management Technical Communication

Education

Degrees, certifications, and relevant coursework

Global American Business Institution

Intensive Digital Marketing Training, Digital Marketing

2022 - 2022

Completed an intensive Digital Marketing training program in April 2022.

Darmstadt University of Applied Sciences

Master of Science, Media, Technology & Society

2020 - 2022

Completed a Master of Science in Media, Technology & Society with focus on intersections of media, technology, and society from October 2020 to September 2022.