Thubae GwenTG
Open to opportunities

Thubae Gwen

@thubaegwen

Hospitality Management Graduate with extensive customer service experience.

North Macedonia

What I'm looking for

I seek a dynamic role in a customer-focused environment that values teamwork and innovation.

I am a Hospitality Management Graduate with over 5 years of experience in delivering high-quality customer service across various industries. My journey has equipped me with a strong skill set in troubleshooting technical issues and resolving complaints promptly, particularly in high-pressure environments such as cruise lines and hospitality.

Currently, I serve as a 2nd Purser Administrator at Viking Ocean Cruises Ltd, where I efficiently manage vessel clearance and coordinate medical disembarkations, ensuring compliance with safety regulations. My previous roles have honed my ability to enhance guest experiences and maintain high satisfaction levels, showcasing my commitment to excellence in service delivery.

Throughout my career, I have demonstrated flexibility and dedication by taking on additional responsibilities and actively participating in training programs to enhance my operational knowledge. I am passionate about fostering positive relationships with guests and colleagues alike, and I continuously seek opportunities to improve service quality and operational efficiency.

Experience

Work history, roles, and key accomplishments

VL
Current

2nd Purser Administrator

Viking Ocean Cruises Ltd

Nov 2023 - Present (1 year 7 months)

Processed legal documents with port authorities efficiently, ensuring smooth operations. Managed vessel clearance, communicating effectively with port agents, Chief Purser, and HR for crew and passenger processing. Coordinated medical disembarkations in collaboration with medical, HR, and Chief Purser teams.

VL

Restaurant Host

Viking Ocean Cruises Ltd

Aug 2022 - Dec 2022 (4 months)

Fostered positive relationships with FOH team members and guests to enhance overall satisfaction. Managed menus effectively, ensuring their efficient distribution, collection, and organization. Accurately recorded reservation data into the restaurant management system.

VL

Assistant Server

Viking Ocean Cruises Ltd

Nov 2021 - Aug 2022 (9 months)

Utilized industry-specific terminology to effectively liaise with front-of-house and back-of-house teams. Ensured compliance with health regulations by rigorously cleaning and sanitizing hands and surfaces. Enhanced guest experience by promoting high-margin items and add-ons to increase sales.

TA

Product Support Assistant

Takealot.com

Oct 2020 - Nov 2021 (1 year 1 month)

Managed comprehensive training and development programs for staff to enhance product support efficiency. Executed manual processing of all product returns, including coordination with suppliers for assessment. Engaged directly with customers, suppliers, and repair centers to communicate progress and status updates on logged returns.

CS

Retail Store Trainee Manager

Checkers/ Shoprite

Apr 2017 - May 2018 (1 year 1 month)

Maintained extensive product knowledge to effectively provide solutions and address inquiries. Coordinated sales promotions, collaborating with other department managers. Scheduled staff work and assigned specific duties to ensure operational efficiency.

OC

Intern, Food and Beverage

One and Only Hotel Cape

Nov 2014 - May 2015 (6 months)

Completed a comprehensive rotational internship across key hospitality departments, including Kitchen, Food & Beverage, and Rooms Division, gaining a well-rounded industry perspective. Identified opportunities to enhance quality and environmental safety while reducing costs.

Education

Degrees, certifications, and relevant coursework

Cape Peninsula University of Technology logoCT

Cape Peninsula University of Technology

Advanced Diploma in Management, Management

Specialized in Strategic Business Management, Financial Management, Investment Analysis, Business Processes, and Research Methodology Management.

IS

IHT Hotel school

Diploma in Hospitality, Hospitality

Grade: Best intern

Activities and societies: Student Orientation Staff, Treasure of the Student Body Committee, Planning Charity Events

Relevant Coursework: Business Management, Financial Management. Awards & Honors: Best intern. Extracurricular Activities: Student Orientation Staff, Treasure of the Student Body Committee, Planning Charity Events.

Tech stack

Software and tools used professionally

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Thubae Gwen - 2nd Purser Administrator - Viking Ocean Cruises Ltd | Himalayas