Thubae Gwen

Processed legal documents with port authorities efficiently, ensuring smooth operations. Managed vessel clearance, communicating effectively with port agents, Chief Purser, and HR for crew and passenger processing. Coordinated medical disembarkations in collaboration with medical, HR, and Chief Purser teams.

Enhanced guest arrival experiences through efficient greeting and check-in. Elevated guest satisfaction by promptly addressing inquiries. Minimized financial discrepancies through accurate transaction handling.

Fostered positive relationships with FOH team members and guests to enhance overall satisfaction. Managed menus effectively, ensuring their efficient distribution, collection, and organization. Accurately recorded reservation data into the restaurant management system.

Utilized industry-specific terminology to effectively liaise with front-of-house and back-of-house teams. Ensured compliance with health regulations by rigorously cleaning and sanitizing hands and surfaces. Enhanced guest experience by promoting high-margin items and add-ons to increase sales.

Managed comprehensive training and development programs for staff to enhance product support efficiency. Executed manual processing of all product returns, including coordination with suppliers for assessment. Engaged directly with customers, suppliers, and repair centers to communicate progress and status updates on logged returns.

Ensured event facilities met customer specifications through thorough inspections. Assisted efficiently in the setup and cleanup of event equipment. Cultivated strong guest relationships to enhance satisfaction and event experience.

Efficiently recorded and communicated food orders to kitchen staff, ensuring prompt service and accurate delivery. Overseen beverage and food purchasing, ensuring optimal inventory control and cost management. Managed end-of-shift closing duties, including restocking and cash reconciliation.

Maintained extensive product knowledge to effectively provide solutions and address inquiries. Coordinated sales promotions, collaborating with other department managers. Scheduled staff work and assigned specific duties to ensure operational efficiency.

Collaborated with management to prioritize business needs and assist with profitability reports for the Food and Beverage department.

Completed a comprehensive rotational internship across key hospitality departments, including Kitchen, Food & Beverage, and Rooms Division, gaining a well-rounded industry perspective. Identified opportunities to enhance quality and environmental safety while reducing costs.

Specialized in Strategic Business Management, Financial Management, Investment Analysis, Business Processes, and Research Methodology Management.

Grade: Best intern

Activities and societies: Student Orientation Staff, Treasure of the Student Body Committee, Planning Charity Events

Relevant Coursework: Business Management, Financial Management. Awards & Honors: Best intern. Extracurricular Activities: Student Orientation Staff, Treasure of the Student Body Committee, Planning Charity Events.