Open to opportunities

Vlatko Okov

@vlatkookov

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Dedicated hospitality professional with diverse experience in customer service.

North Macedonia

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What I'm looking for

I am looking for a role that values customer service and offers growth opportunities.

My name is Vladimir Okov, and I am a dedicated hospitality professional with extensive experience in customer service roles across various environments, including cruise lines and restaurants. I have honed my skills in bartending and quality control, ensuring exceptional guest experiences while maintaining high standards of service and safety.

Throughout my career, I have developed strong communication and interpersonal skills, allowing me to connect with guests from diverse backgrounds. My experience as a bartender has equipped me with the ability to recommend beverages, manage inventory, and uphold company policies effectively. I am passionate about creating memorable experiences for guests and thrive in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Bartender

Seabourn Cruiseline

Nov 2022 - Jul 2024 (1 year 8 months)

Responsible for greeting guests, ensuring accurate food and drink orders, and providing excellent customer service. Knowledgeable about wine and food offerings, and adheres to company policies regarding alcohol service.

Customer Service Order Accuracy Micros POS HESS MS Compliance Team Collaboration Problem Solving Wine Recommendation

Quality Control Technician

Ocean Gold Seafoods, Inc.

Aug 2020 - Oct 2022 (2 years 2 months)

Conducted temperature and defect checks, monitored food safety and quality, and enforced Good Manufacturing Practices (GMPs). Maintained HACCP-related paperwork and provided advice for corrective actions.

Quality Control Documentation Problem Solving

Bartender

Norwegian Cruiseline

May 2018 - Aug 2019 (1 year 3 months)

Welcomed customers, made beverage recommendations, checked IDs for legal drinking age, and assisted with inventory control. Ensured compliance with U.S.P.H standards and provided excellent customer service.

USPH Compliance Customer Service Upselling Problem Solving Communication Skills

Bar Server

Norwegian Cruiseline

Jan 2016 - May 2018 (2 years 4 months)

Interacted with customers to take orders, served drinks, processed payments, and ensured cleanliness of work areas. Provided excellent service to enhance guest satisfaction.

Order Management Payment Processing Communication Skills Teamwork

Shift Supervisor

Restaurant Pelister

Aug 2014 - Dec 2015 (1 year 4 months)

Managed cash handling procedures, motivated team members, and resolved workplace disputes. Responded to emergencies and established effective communication among team members.

Team Leadership Conflict Resolution Communication Skills Motivity Problem Solving