Vlatko Okov
@vlatkookov
Dedicated hospitality professional with diverse experience in customer service.
North MacedoniaWhat I'm looking for
My name is Vladimir Okov, and I am a dedicated hospitality professional with extensive experience in customer service roles across various environments, including cruise lines and restaurants. I have honed my skills in bartending and quality control, ensuring exceptional guest experiences while maintaining high standards of service and safety.
Throughout my career, I have developed strong communication and interpersonal skills, allowing me to connect with guests from diverse backgrounds. My experience as a bartender has equipped me with the ability to recommend beverages, manage inventory, and uphold company policies effectively. I am passionate about creating memorable experiences for guests and thrive in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Bartender
Seabourn Cruiseline
Nov 2022 - Jul 2024 (1 year 8 months)
Responsible for greeting guests, ensuring accurate food and drink orders, and providing excellent customer service. Knowledgeable about wine and food offerings, and adheres to company policies regarding alcohol service.
Quality Control Technician
Ocean Gold Seafoods, Inc.
Aug 2020 - Oct 2022 (2 years 2 months)
Conducted temperature and defect checks, monitored food safety and quality, and enforced Good Manufacturing Practices (GMPs). Maintained HACCP-related paperwork and provided advice for corrective actions.
Bartender
Norwegian Cruiseline
May 2018 - Aug 2019 (1 year 3 months)
Welcomed customers, made beverage recommendations, checked IDs for legal drinking age, and assisted with inventory control. Ensured compliance with U.S.P.H standards and provided excellent customer service.
Bar Server
Norwegian Cruiseline
Jan 2016 - May 2018 (2 years 4 months)
Interacted with customers to take orders, served drinks, processed payments, and ensured cleanliness of work areas. Provided excellent service to enhance guest satisfaction.
Shift Supervisor
Restaurant Pelister
Aug 2014 - Dec 2015 (1 year 4 months)
Managed cash handling procedures, motivated team members, and resolved workplace disputes. Responded to emergencies and established effective communication among team members.
Education
Degrees, certifications, and relevant coursework
Ss. Cyril and Methodius University
Information Sciences and Computer Engineering
2007 -
Studying Information Sciences and Computer Engineering, focusing on customer communication and project management.
Availability
Location
North MacedoniaAuthorized to work in
Job categories
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