Open to opportunities

Thomas Ross

@thomasross

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Customer Account Specialist with expertise in supply chain management.

United States

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What I'm looking for

I seek a role that offers growth opportunities and values efficient supply chain solutions.

As a Customer Account Specialist at C.H. Robinson, I manage the International Paper account, overseeing inbound freight in the Southeast region with a daily volume of over 110 shipments. My role involves implementing efficient shipping processes, maintaining constant communication with customers, and utilizing analytics to enhance our supply chain operations.

With a background in Business Communication and Business Management from the University of Illinois Urbana-Champaign and Dominican University, I have developed strong problem-solving skills and a keen understanding of financial processes. My internship experience at C.H. Robinson allowed me to handle financial audits and contribute to projects aimed at streamlining logistics operations.

Experience

Work history, roles, and key accomplishments

Current

Customer Account Specialist

Current

C.H. Robinson Worldwide

Jul 2023 - Present (1 year 10 months)

Currently managing International Paper's outbound retail account, ensuring efficient shipping processes and maintaining communication with customers. Overseeing inbound freight in the Southeast region with a daily volume of 110+ shipments, implementing solutions to improve the supply chain and financial processes.

Supply Chain Management Problem Solving Accounting And Finance Processes Analytics Invoicing Information Technology Freight Management

Customer Account Specialist Intern

C.H. Robinson

Mar 2023 - Jul 2023 (4 months)

Assisted in financial processes for accounts, focusing on BP's Gulf of Mexico shipments. Handled financial audits, created invoices, and worked on supply chain operations using Navisphere software.

Financial Audit Invoicing Supply Chain Operations Navisphere Software Customer Service Data Analysis Logistics Communication Problem Solving

Delivery Associate

Town and Country Distributors

Dec 2022 - Mar 2023 (3 months)

Enhanced customer experience by answering delivery and payment questions. Followed procedures to reduce errors and adhered to delivery instructions while handling heavy packages.

Customer Service Payment Processing Documentation Problem Solving Inventory Management Communication Logistics Teamwork

Independent Drop Shipper

eBay

Aug 2022 - Dec 2022 (4 months)

Managed marketing and sales for a European merchandise company, achieving over $30,000 in sales. Handled customer service issues and tracked performance metrics.