Brittany Ravo
@brittanyravo
Operations manager with 14+ years leading healthcare and fitness operations, improving customer/patient experience through process and team leadership.
What I'm looking for
I’m an operations and management professional with over 14 years of experience across retail leadership, healthcare operations, and fitness administration. I’m results-driven, comfortable in fast-paced environments, and focused on improving experiences while driving operational success.
As Operations Manager at Iron Factory Gym, I oversee daily operations of a high-volume fitness facility. I recruit, train, and develop employees, serve as a primary point of contact for operational guidance and problem resolution, and manage member relations tied to memberships, billing, contracts, and gym policies.
I also strengthen operational performance through process improvement, financial administration, and accurate inventory control. I process vendor invoices and coordinate payments for maintenance and contracted services, manage supplement inventory and ordering, and support marketing initiatives including social media management, fundraising events, and community engagement.
My healthcare background as a Certified Clinical Hemodialysis Technician (CCHT) strengthened my attention to compliance, safety, and quality of care. I served as a Preceptor—training and mentoring newly hired dialysis technicians and nurses—while preparing treatment stations in line with infection control and maintaining treatment documentation in adherence to company, state, and federal regulations.
Experience
Work history, roles, and key accomplishments
Operations Manager
Iron Factory Gym
May 2023 - Present (3 years 1 month)
Assist in overseeing daily operations of a high-volume fitness facility, including hiring, training, and ongoing team development. Manage member relations and billing/contract concerns, process vendor invoices and payments, and support facility operations, social media, fundraising, and event engagement.
Certified Clinical Hemodialysis Technician
DaVita Kidney Care
Jul 2019 - May 2023 (3 years 10 months)
Prepared dialysis treatment stations and equipment in compliance with infection control and safety protocols while initiating, terminating, and monitoring patient treatments. Served as a preceptor for new technicians and nurses, maintained treatment documentation, and collaborated with nurses and physicians to deliver compliant, high-quality patient care.
Store Manager
GNC
May 2012 - Jul 2019 (7 years 2 months)
Managed all aspects of store operations, leading hiring, training, scheduling, coaching, and performance management to restore an underperforming location. Drove consultative sales through product education and relationship-building, completed inventory audits, implemented loss prevention measures, and tracked KPIs to meet sales goals.
Education
Degrees, certifications, and relevant coursework
Not specified
Bachelor of Science, Nutrition Science
Earned a Bachelor of Science in Nutrition Science.
Availability
Location
Authorized to work in
Job categories
Skills
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