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Brittany Ravo

@brittanyravo

Operations manager with 14+ years leading healthcare and fitness operations, improving customer/patient experience through process and team leadership.

United States
Message

What I'm looking for

I’m looking for an operations role where I can lead, develop teams, and streamline processes to elevate customer and patient experiences. I want a fast-paced environment with high standards, clear goals, and room to improve results.

I’m an operations and management professional with over 14 years of experience across retail leadership, healthcare operations, and fitness administration. I’m results-driven, comfortable in fast-paced environments, and focused on improving experiences while driving operational success.

As Operations Manager at Iron Factory Gym, I oversee daily operations of a high-volume fitness facility. I recruit, train, and develop employees, serve as a primary point of contact for operational guidance and problem resolution, and manage member relations tied to memberships, billing, contracts, and gym policies.

I also strengthen operational performance through process improvement, financial administration, and accurate inventory control. I process vendor invoices and coordinate payments for maintenance and contracted services, manage supplement inventory and ordering, and support marketing initiatives including social media management, fundraising events, and community engagement.

My healthcare background as a Certified Clinical Hemodialysis Technician (CCHT) strengthened my attention to compliance, safety, and quality of care. I served as a Preceptor—training and mentoring newly hired dialysis technicians and nurses—while preparing treatment stations in line with infection control and maintaining treatment documentation in adherence to company, state, and federal regulations.

Experience

Work history, roles, and key accomplishments

IG
Current

Operations Manager

Iron Factory Gym

May 2023 - Present (3 years 1 month)

Assist in overseeing daily operations of a high-volume fitness facility, including hiring, training, and ongoing team development. Manage member relations and billing/contract concerns, process vendor invoices and payments, and support facility operations, social media, fundraising, and event engagement.

DC

Certified Clinical Hemodialysis Technician

DaVita Kidney Care

Jul 2019 - May 2023 (3 years 10 months)

Prepared dialysis treatment stations and equipment in compliance with infection control and safety protocols while initiating, terminating, and monitoring patient treatments. Served as a preceptor for new technicians and nurses, maintained treatment documentation, and collaborated with nurses and physicians to deliver compliant, high-quality patient care.

GN

Store Manager

GNC

May 2012 - Jul 2019 (7 years 2 months)

Managed all aspects of store operations, leading hiring, training, scheduling, coaching, and performance management to restore an underperforming location. Drove consultative sales through product education and relationship-building, completed inventory audits, implemented loss prevention measures, and tracked KPIs to meet sales goals.

Education

Degrees, certifications, and relevant coursework

NS

Not specified

Bachelor of Science, Nutrition Science

Earned a Bachelor of Science in Nutrition Science.

Tech stack

Software and tools used professionally

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