Thomas Fancello
@thomasfancello
Consulting Manager driving global operations and AI-enabled transformation for enterprise teams.
United StatesWhat I'm looking for
I’m a Consulting Manager with 10+ years leading global operations, program management, and business transformation across fintech, HR tech, and SaaS. At Cognizant, I embed with enterprise People Analytics teams—architecting and globally deploying AI-enabled solutions and establishing AI governance and data access controls across the consulting lifecycle. I’ve integrated LLM capabilities into real workflows (including Slack-native agentic processes and Jira Cloud integration) to replace manual steps and deliver real-time KPI visibility for leadership.
My career has progressed from scaling global operations at FIS to delivering Human Capital consulting for Big Five and Fortune 500 clients at Deloitte. I lead cross-functional international teams to on-time delivery, build executive relationships at the C-suite level, and focus on responsible AI adoption and measurable operational outcomes—whether through ServiceNow-driven ITSM execution, Workday UAT, or multi-site program delivery.
Experience
Work history, roles, and key accomplishments
Architected and globally deployed an end-to-end automated attendance management system for a global fintech leader using a Slack-native agentic workflow. Led AI transformation in People Analytics, including AI governance and delivery with LLM integration (Claude with Jira Cloud and Slack) and built AI tools for global mobility.
Served as operational lead for a People Analytics team by establishing a Jira-based project management framework and automated KPI dashboards. Orchestrated UAT for a service workplace delivery tool across 30+ global offices and delivered a Quickbase solution for product team roster management.
Delivered Human Capital as a Service engagements focused on data-governed people analytics and enterprise technology delivery. Led Workday UAT for time-off and parental leave policy overhauls across large global workforces and designed operational workflows for COVID-19 vaccine compliance with scenario-based planning and communications.
Scaled global CX and operations for FIS Treasury & Risk Manager (Integrity) while serving as the primary contact for senior client stakeholders across multiple time zones. Drove ServiceNow adoption, standardized ITSM ticket handling, and improved resolution performance while leading a cross-functional global support team.
Acted as a global escalation point for high-stakes Integrity incidents, including ACH/EFT/SWIFT payment failures and month-end accounting and file import issues. Resolved critical functional issues at high volume and drove decommissioning of a legacy platform to save FIS $78,000 per month.
Built early platform expertise for Integrity after joining when the service supported a small base of US clients. Developed product proficiency through self-directed learning, ticket analysis, and peer shadowing in the absence of formal training documentation.
Education
Degrees, certifications, and relevant coursework
Georgetown University
Bachelor of Science, International Business
Earned a Bachelor of Science in International Business at Georgetown University.
ESADE Business & Law School
Global Entrepreneurship & Marketing Program, Entrepreneurship & Marketing
Completed the Global Entrepreneurship & Marketing program at ESADE Business & Law School.
Miami Dade College, Honors College
Associate in Arts, Business Administration
Completed an Associate in Arts in Business Administration through Miami Dade College (Honors College).
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
Skills
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