Thoko Tembo

Handled revenue collection and tax administration by pursuing outstanding payments, responding to taxpayer inquiries, and enforcing tax policies. Onboarded taxpayers to the Electronic Invoicing System (EIS) and maintained taxpayer records in Msonkho Online.

Drove sales strategy for MPC products, managing customer experience to improve satisfaction and support revenue growth. Built and managed annual sales budgets, coordinated cross-department operations, and delivered promotional programs to meet business targets.

Managed financial, human, and asset resources for the training and conference section, including budgeting, expenditure monitoring, and reporting to head office. Led marketing strategy, partnership development, recruitment coordination, staff coaching, procurement facilitation, and quality assurance/compliance through routine checks.

Promoted courier services using marketing principles that strengthened corporate partner engagement across government and private sectors. Managed courier operations including annual budgeting, quality delivery systems, complaints handling, progress reporting, and staff performance management.

Led courier sales and express mail operations by preparing proposals, assessing customer needs, and driving customer retention and business development against set targets. Ensured nationwide service quality through shipment movement monitoring, produced monthly sales reports for strategy decisions, and trained/mentored staff while maintaining courier databases.

Supported project operations by acting as secretary for procurement and departmental meetings when needed. Conducted civic education for primary school pupils on HIV/AIDS avoidance and child rights, and performed research data collection and entry for project analysis.

Completed a Master of Business Administration (MBA) at the Malawi University of Business and Applied Sciences in April 2025.

Completed a Bachelor of Business Administration (BSc) at the University of Malawi in August 2007.