Gloria Lole Jere
@glorialolejere
Driven human resource and administrative professional, turning analytical insight into compliant, customer-focused operations.
MalawiWhat I'm looking for
I’m a highly driven, analytical, and detail-oriented business professional with a background spanning human resource management, administration, logistics coordination, and customer relations. I bring advanced capabilities in strategic management, project management, and analytical decision-making frameworks to resolve complex organizational problems.
In my HR internship with the Department of Fisheries, I maintained personnel records for database integrity and compliance, reviewed structural salary progression pathways, and audited payroll registers against government spine scales. I also compiled monthly and quarterly performance and administrative reports for senior management. Previously, as an Administrative Officer at Caves Logistics and Car Hire, I supported front-desk operations and customer service, managed petty cash and driver floats with cost controls, coordinated driver schedules and fleet records, and served as board secretary during corporate meetings.
Experience
Work history, roles, and key accomplishments
Human Resource Officer (Intern)
Ministry of Natural Resources and Climate Change
Nov 2024 - Jun 2025 (7 months)
Maintained and audited complex personnel files to ensure database integrity and compliance with civil service codes within the Department of Fisheries. Reviewed payroll records, tracked personnel performance for promotions, and compiled monthly and quarterly HR/administrative reports for senior management.
Administrative Officer
Caves Logistics and Car Hire
Nov 2021 - Jan 2023 (1 year 2 months)
Managed day-to-day front-desk administration and customer service operations, maintaining physical and digital audit trails for receivables and procurement expenses. Coordinated driver schedules, vehicle maintenance, and fleet operation records, and supported board meetings as board secretary.
Customer Service Representative
Multichoice Malawi
Dec 2018 - Sep 2020 (1 year 9 months)
Handled new client account activations, profile updates, and digital CRM-related customer relationship management. Resolved technical product issues and billing disputes, and consolidated customer feedback to inform product improvements.
Coordinated community sensitization activities related to NGO resource allocation and ensured accurate registration, auditing, and verification of vulnerable beneficiaries. Supported regional cash-transfer distributions and completed post-distribution monitoring to assess community development outcomes.
Education
Degrees, certifications, and relevant coursework
Eduvos University
Bachelor of Commerce (Honours), Business Management
2025 - 2026
Bachelor of Commerce (Honours) in Business Management (pending graduation). Core modules include Strategic Management, Project Management, Organisational Behaviour, Finance for Non-Specialists, Research Methodology, and a research dissertation.
Exploits University
Bachelor of Business Administration, Business Administration
2019 - 2022
Grade: Credit
Bachelor of Business Administration at Exploits University, graduated with credit. Coursework and assessment were completed over the 2019–2022 period.
Malawi College of Accountancy
Diploma in Business Management, Business Management
2013 -
Diploma in Business Management (Business Management pathway). Completed the program starting in 2013.
Limbe Community Secondary School
Malawi School Certificate of Education (MSCE), Secondary Education
2009 -
Completed secondary education and obtained the Malawi School Certificate of Education (MSCE).
Availability
Location
MalawiAuthorized to work in
Job categories
Skills
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