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@thiago_goulart
Experienced IT professional with a strong background in technical support and system administration.
I am Thiago Goulart da Fonseca, a Brazilian IT professional with a passion for technology and problem-solving. I have a solid foundation in technical support and system administration, with a focus on providing excellent customer service and ensuring the smooth operation of computer systems.
Currently, I am pursuing a degree in Computational Engineering at UFJF - Universidade Federal de Juiz de Fora, as well as a degree in Systems Analysis and Development at Centro Universitário Estácio de Sá. These academic pursuits have allowed me to deepen my knowledge of software development, database management, and system design.
During my time at T-SYSTEMS, a Mercedes Benz subsidiary, I have gained valuable experience as a Systems Support III. In this role, I am responsible for providing comprehensive support to users, both in the office and production environments. I handle tasks such as machine troubleshooting, formatting, and homologation, ensuring that all systems are running smoothly and efficiently.
Prior to my current position, I worked as a BackOffice Assistant at IS-TECH, where I gained experience in software installation, equipment relocations, and user support. Additionally, I have completed an internship at the Juiz de Fora City Hall, where I assisted the Maintenance Supervisor in issuing work orders, cleaning and troubleshooting computers, and ensuring compliance with the city's standards.
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Work history, roles, and key accomplishments
T-SYSTEMS (Mercedes Benz de Juiz de Fora)
Sep 2022 - Present (3 years 2 months)
Responsible for providing support to users' machines (desktops and notebooks) in office and production environments. Also involved in rollouts, RDI’s, machine formatting, and homologation.
IS-TECH (T-Systems)
Sep 2021 - Jul 2022 (10 months)
Performed software installations, equipment reallocations, and user support.
Prefeitura de Juiz de Fora
Nov 2018 - Apr 2019 (5 months)
Assisted in issuing work orders for faulty equipment, cleaning and revising computers, and formatting and editing computers to meet the municipality's standards.
Degrees, certifications, and relevant coursework
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