Moisés Borges

● Acted as a Model-Based Systems Engineer, utilizing model-based systems engineering techniques to enhance the efficiency and effectiveness of engineering processes;
● Developed comprehensive models for new products and effectively applied models to enhance existing features within Ford's systems engineering framework;
● Utilized the SysML language to develop cutting-edge automotive electronic SW.

◼ Installed of MathWorks products and support for customers and sales teams explaining MathWorks policies, configurations and license types;
◼ Concurrent, Network Named User, Individual, Designated Computer and Campus Wide License;
◼ Resolved tickets within the SLA, ensure satisfaction and positive feedback, decrease leadtime and improve response time and solution;
◼ Reported errors and bugs to

◼ Implementation of Customer Service (SAC), creating satisfaction surveys, and suggesting improvements in service;
◼ Coordination of SAC, customer service, and customer relationship areas;
◼ Monitoring of complaint channels, recording information in the management system, promoting the relationship between customers and the company, addressing non-conformities, answering questions, and resolving

◼ Attended in technical support and support to internal users;
◼ Troubleshooting access to servers, workstations, installation and configuration of printers, telecommunications services, software, MATLAB, Windows, Microsoft Office and antivirus;
◼ Created of users in SalesForce, corporate email and Softphone; Finalize First Contact support(FCR) cases thereby reducing long-open case rates;