Moisés BorgesMB
Open to opportunities

Moisés Borges

@moissborges

I'm System Engineer based in São Paulo.

Brazil

What I'm looking for

I’ve been working with IT for a few years now and, first and foremost, I’m looking for a position where I can continue to improve my career as software engineer.

I’m always very motivated by being able to see the impact of my work on other people.

Systems Engineer with a bachelor's degree in Computer Science. Experience with leadership and modeling of vehicular electronic systems and software architectures, requirements gathering, diagrams and validation. I am a results-oriented and lifelong learner professional, currently delving deeper into software development.

Experience

Work history, roles, and key accomplishments

Edag logoED
Current

Model Based Systems Engineer

Edag

Oct 2022 - Present (2 years 8 months)

● Acted as a Model-Based Systems Engineer, utilizing model-based systems engineering techniques to enhance the efficiency and effectiveness of engineering processes;
● Developed comprehensive models for new products and effectively applied models to enhance existing features within Ford's systems engineering framework;
● Utilized the SysML language to develop cutting-edge automotive electronic SW.

OPENCADD logoOP

Technical Support and Customer Service Coordinator

OPENCADD

Feb 2021 - Jul 2022 (1 year 5 months)

◼ Implementation of Customer Service (SAC), creating satisfaction surveys, and suggesting improvements in service;
◼ Coordination of SAC, customer service, and customer relationship areas;
◼ Monitoring of complaint channels, recording information in the management system, promoting the relationship between customers and the company, addressing non-conformities, answering questions, and resolving

OPENCADD logoOP

Technical Support Analyst

OPENCADD

Jun 2016 - Jan 2021 (4 years 7 months)

◼ Installed of MathWorks products and support for customers and sales teams explaining MathWorks policies, configurations and license types;
◼ Concurrent, Network Named User, Individual, Designated Computer and Campus Wide License;
◼ Resolved tickets within the SLA, ensure satisfaction and positive feedback, decrease leadtime and improve response time and solution;
◼ Reported errors and bugs to

OPENCADD logoOP

Technical Support Intern

OPENCADD

Jun 2014 - Jun 2016 (2 years)

◼ Attended in technical support and support to internal users;
◼ Troubleshooting access to servers, workstations, installation and configuration of printers, telecommunications services, software, MATLAB, Windows, Microsoft Office and antivirus;
◼ Created of users in SalesForce, corporate email and Softphone; Finalize First Contact support(FCR) cases thereby reducing long-open case rates;

Education

Degrees, certifications, and relevant coursework

Moisés hasn't added their education

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Tech stack

Software and tools used professionally

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Moisés Borges - Model Based Systems Engineer - Edag | Himalayas