Open to opportunities

Stephen Smith

@stephensmith3

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Experienced IT manager and cybersecurity specialist driving secure, scalable IT operations and team development.

Jamaica

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What I'm looking for

I’m seeking a senior IT or cybersecurity role where I can lead teams, build robust SOPs, improve incident response, and mentor staff in a collaborative, growth-oriented organization.

I am an IT professional with over 19 years of experience and four years specializing in cybersecurity, certified in CompTIA Security+, CySA+, Cisco Ethical Hacking and CEH. I have led teams supporting hundreds of users, implemented SOPs that improved efficiency, and delivered secure, scalable infrastructure across Windows, Linux, networking and wireless environments.

I excel at incident response, SOC collaboration, asset and ticket management, and technical training; I’ve configured Cisco routing/switching, Sophos XG firewalls, Ubiquiti/EnGenius wireless networks and supported Splunk and Defender ATP monitoring. I am passionate about continuous learning, mentoring others, and building resilient IT operations that enable business continuity and growth.

Experience

Work history, roles, and key accomplishments

Current

IT Manager

Current

IntouchCX

Jan 2024 - Present (2 years 1 month)

Lead an IT team supporting 600 users across office and remote setups; streamlined ticket management with Jira to reduce resolution time and developed SOPs to improve team efficiency and asset management.

IT Management Jira SOP Development Asset Management HelpDesk+Remote Support Procurement

Desktop Support Lead

Radius Global Solutions

Jan 2020 - Jan 2024 (4 years)

Promoted to lead local desktop support operations, resolving technical issues for onsite and remote users using Service Desk Plus and creating SOPs for equipment management to improve service quality.

Desktop Support SOP Development Windows Remote Support Troubleshooting

System Administrator

Redkey Solutions

Jan 2016 - Jan 2020 (4 years)

Configured Cisco routers/switches and Sophos XG firewalls, deployed Windows and Linux servers, and built large-scale wireless networks while supporting SOC monitoring with Splunk and Defender ATP to maintain network security.

Cisco Sophos Windows Server Linux EnGenius Splunk Defender ATP Network Security

Project Manager

Select Claims Admin LLC

Jan 2017 - Jan 2019 (2 years)

Managed a team in a medical billing company ensuring HIPAA compliance, streamlined back-office processes supporting 125+ patients and 10 therapists, and delivered technical training and payroll management.

Project Management HIPAA Process Improvement Training Payroll Systems Team Management Healthcare IT

Manager/Photographer

Stephen Smith Photography

Jan 2012 - Jan 2016 (4 years)

Operated a photography business specializing in weddings, portraits, and stock photography and provided high-quality photo editing services to diverse clients.

Photography Photo Editing Client Management Event Photography Adobe Photoshop

Freelance IT Support

Various Clients

Jan 2012 - Jan 2016 (4 years)

Delivered desktop support and IT consulting, including installation and upgrades of Windows operating systems for businesses and individuals to improve system reliability.

Desktop Support IT Consulting Troubleshooting Customer Service

Helpdesk Support Technician

Radius Global

Jan 2006 - Jan 2012 (6 years)

Managed user accounts via Active Directory, maintained Dell servers, thin clients, and printers, and troubleshot network and hardware issues to ensure continuous operations.

Active Directory Dell Thin Clients