Open to opportunities

Theresa Cruz

@theresacruz

Message

Dedicated Patient Access Consultant with strong customer service skills.

United States

Message

What I'm looking for

I am seeking a role that values patient care and offers opportunities for growth.

As a Patient Access Consultant at Cencora, I leverage my extensive experience in healthcare to provide exceptional support to patients, providers, and caregivers. My role involves navigating complex patient assistance programs, ensuring timely access to treatment, and maintaining collaborative relationships with healthcare colleagues. I pride myself on my ability to resolve customer requests efficiently while adhering to confidentiality and compliance standards.

Previously, I served as a Patient Access Representative at Memorial Hermann Memorial City Hospital, where I honed my skills in patient interaction, insurance verification, and account management. My leadership experience as a team lead allowed me to mentor and guide a department of 50 employees, fostering a collaborative and efficient work environment. I am passionate about improving patient experiences and streamlining processes to enhance service delivery.

Experience

Work history, roles, and key accomplishments

Current

Remote Patient Access Consultant

Current

Cencora

Jan 2023 - Present (2 years 6 months)

Provided advanced services to patients, providers, and caregivers, including prior authorization, appeals/denials assistance, and alternate coverage research. Developed and maintained collaborative relationships with Regeneron and Sanofi colleagues to ensure providers were updated on patient access to treatment.

Appeals Customer Service Relationship Management Data Analysis Confidentiality Problem Solving Communication

Patient Access Representative III

Memorial Hermann Memorial City Hospital

Jan 2021 - Present (4 years 6 months)

Managed patient check-ins, scheduled appointments, and accurately entered patient information into the computer system. Verified insurance eligibility, benefits, and authorization requirements, while also calculating and collecting patient liabilities.

Insurance Verification Scheduling Data Entry Customer Service Team Leadership Process Improvement Communication

Patient Access Representative II

Memorial Hermann Memorial City Hospital

Sep 2014 - Present (10 years 10 months)

Performed various patient access duties, ensuring smooth patient flow and accurate information collection. Assisted patients with their inquiries and maintained confidentiality of sensitive information.

Customer Service Data Entry Confidentiality Communication Problem Solving Teamwork

Office Assistant

Memorial Hermann Memorial City Hospital

Jul 2008 - Present (17 years)

Provided administrative support to the office, assisting with daily operations and ensuring efficient workflow. Handled various tasks to support patient services and departmental needs.

Office Administration Administrative Support Data Entry Communication Problem Solving Time Management Customer Service

Education

Degrees, certifications, and relevant coursework

University of Houston-Victoria

Bachelor of Business Administration, General Business

Activities and societies: Dean’s Honors List, Hispanic Student Association (HSA)

Completed a Bachelor of Business Administration with a focus on General Business. Achieved Dean's Honors List recognition and participated in the Hispanic Student Association (HSA).