Thembelihle Ngcobo
@thembelihlengcobo
Inbound appointment setter and phone-based sales professional converting warm leads.
South AfricaWhat I'm looking for
I’m a target-driven sales and customer service professional focused on handling inbound customer enquiries and guiding customers from first contact through to close. I explain finance and product options clearly, then qualify leads with affordability assessments and credit checks to move conversations forward.
In my Sales Agent role, I managed phone-based consultative conversations, quoted monthly instalments, deposits, balloon payments, and mileage limits, and kept accurate customer and account records in CRM. I’m confident communicating in English, isiZulu, and isiXhosa, and I’m disciplined about documentation, follow-up, and turning warm leads into booked consultations.
I’m seeking a full-time, phone-based inbound appointment setting position where stable long-term growth is possible. I’m available to start immediately and bring strong time management, conflict resolution, and multitasking skills to a fast-paced sales environment.
Experience
Work history, roles, and key accomplishments
Garment Bundler
Quadrant Clothing
Feb 2025 - Present (1 year 5 months)
Supplied production lines with fabrics, trims, and other materials as needed. Supported production staff by moving, sorting, and preparing garments, while maintaining an organised, stocked work area.
Sales Agent
International Call Group
Aug 2023 - Jul 2024 (11 months)
Handled inbound customer enquiries by phone, explaining Personal Contract Purchase (PCP), Hire Purchase (HP), and cash purchase options. Conducted affordability assessments and credit checks and maintained accurate customer and account records.
Quality Checker
GTO Clothing
Feb 2023 - Jun 2023 (4 months)
Inspected finished garments for defects, damage, and stitching quality against company standards. Identified and reported faulty items for repair or rejection prior to packaging.
Waitress
The Royal Hotel
Sep 2021 - Jun 2022 (9 months)
Provided friendly, accurate customer service by taking and serving food and beverage orders. Maintained hygiene and presentation standards in the dining area.
Picker Packer
Superb Hyper
Mar 2019 - Dec 2019 (9 months)
Picked and packed customer orders accurately against picking slips and order lists. Checked stock accuracy and reported damaged, missing, or incorrect items to the supervisor.
Education
Degrees, certifications, and relevant coursework
Masiwela Combined School
Grade: Grade 11
Completed Grade 11 at Masiwela Combined School in 2016.
Availability
Location
South AfricaAuthorized to work in
Job categories
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