Open to opportunities

the big Lucky man

@thebigluckyman

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Customer support professional at Mylight150 and Wengo, handling billing, account, and technical requests.

Morocco

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At Mylight150, via Onepilot, I provide email support on billing, the customer portal, and subscription follow-up, guiding customers toward suitable solutions.

At Wengo, via Onepilot, I handle administrative and account follow-up requests by email and back office, supporting customers through to resolution.

At Connect4U, I handled outbound B2B telesales for Orange B2B, contacting professional clients in Belgium and tailoring pitches to each contact.

As an AI Voice Training Contributor at Landospeech, I contributed to AI training through voice conversations in French and English with speakers of different nationalities and accents. I also bring experience with multichannel customer requests, CRM and ticketing tools, and back-office tools.

Experience

Work history, roles, and key accomplishments

Current

Customer & Technical Support - Back Office

Current

Mylight150 (via Onepilot)

Apr 2026 - Present (6 months)

Provided responsive customer support by e-mail on billing issues, the customer portal, and subscription follow-up, ensuring clarity and a personalized tone. Analyzed the nature of each request to guide customers toward the most suitable solution.

Customer Support Email Support Billing CRM Back Office Problem Solving

Current

Customer & Technical Support - Back Office

Current

Wengo (via Onepilot)

Jun 2025 - Present (1 year 4 months)

Handled day-to-day administrative and account follow-up requests by e-mail and back-office for a company connecting individuals with experts. Listened to and reassured customers facing difficulties, ensuring rigorous follow-up until their complete satisfaction.

Customer Support Email Support Back Office Account Management Problem Solving

B2B Telesales Advisor

Connect4U

Apr 2024 - May 2025 (1 year 1 month)

Handled outbound B2B telesales, contacting professional clients in Belgium on behalf of Orange B2B. Developed clear pitches tailored to each contact to build trust from the very first interaction.

Telesales B2B Sales Communication Skills Pitching Customer Relationship Management

AI Voice Training Contributor

Landospeech

Jan 2024 - Jan 2025 (1 year)

Contributed to training artificial intelligence systems through voice conversations with speakers of different nationalities and accents. Conducted exchanges in French and English to help improve the AI's recognition and understanding of accent diversity.

Voice Data Collection AI Training French English Communication Skills