At Respond.io, I supported a B2B SaaS communications platform by troubleshooting AI Agents, workflows, integrations, and messaging channels. I investigated customer configurations and translated technical findings into clear solutions.
I supported LLM-powered AI Agents, including configuration and troubleshooting agent behavior and conversational automation. I also diagnosed workflow issues involving triggers, actions, branching logic, and multi-step processes.
At Judge.me Product Reviews, I resolved technical customer issues across a SaaS platform. I investigated problems involving Shopify, APIs, themes, widgets, and third-party integrations, and shared recurring issues with internal teams.
Earlier, at Edco International, I managed customer portfolios and supported revenue growth through upselling and cross-selling. My technical background includes SaaS troubleshooting, integrations, and e-commerce ecosystems.
