Open to opportunities

Thato Mokua

@thatomokua

Senior Chef de Partie delivering high-quality service and customer retention through complaint resolution and customer-focused operations.

South Africa

Message

What I'm looking for

I’m looking for a hospitality role where I can deliver exceptional service, protect loyalty through fast issue resolution, and lead improvements. I want a fast-paced team that values compliance, training, and measurable customer satisfaction.

I’m a results-driven hospitality professional who blends service excellence with customer retention expertise. I’m known for handling objections, resolving complaints, and improving customer satisfaction to reduce churn—especially in fast-paced, high-pressure environments.

In my current role as Senior Chef de Partie, I maintain consistent service delivery under pressure while ensuring high customer satisfaction. I identify operational gaps, support continuous improvement, and collaborate cross-functionally to strengthen overall service quality and standards.

Across previous hospitality and customer-facing roles, I built strong relationships and managed customer expectations from first contact through resolution. I implemented customer retention strategies, handled escalations, analyzed customer feedback to spot trends, and trained staff in customer service excellence, communication, and conflict resolution.

I also bring a strong culinary foundation through hands-on line and chef experience, with a focus on hygiene, safety, and operational compliance. With supervisory skills training and advanced English communication, I bring calm leadership, accuracy, and accountability to every service cycle.

Experience

Work history, roles, and key accomplishments

Current

Senior Chef de Partie

Current

Primo Holdings

Feb 2026 - Present (3 months)

Maintained consistent service delivery under pressure to support high customer satisfaction. Identified operational gaps and contributed to continuous improvement initiatives with cross-functional teams.

Service quality Customer Satisfaction Team Collaboration Service standards Conflict Resolution Compliance

Senior Chef de Partie

Saxon Hotel, Villas & Spa

Sep 2025 - Jan 2026 (4 months)

Resolved service issues efficiently to ensure positive customer outcomes and satisfaction. Maintained high attention to detail and coordinated team efforts to meet delivery targets in a fast-paced environment.

Service Recovery Attention To Detail Customer Satisfaction Team Coordination Fast Paced Environment Service Excellence Quality Assurance

Senior Chef de Partie

19 By Michael

Nov 2024 - Aug 2025 (9 months)

Led daily operations with a focus on quality service and customer satisfaction. Supported high-profile events through proactive planning and collaboration to meet and exceed customer expectations.

event support Resource Management Service Excellence Process Improvement

Line Cook

Arnaud’s Restaurant

Sep 2023 - Sep 2024 (1 year)

Delivered consistent service in a high-demand, customer-driven environment while maintaining strict adherence to quality and operational standards. Supported team performance through training and collaboration and improved service delivery through process efficiency.

Team Collaboration Training Support Process Efficiency Operational Compliance

Manager

Summa Sundae Bar

Jul 2021 - Apr 2022 (9 months)

Implemented customer retention strategies to improve repeat business and loyalty. Handled customer complaints using objection-handling techniques, analyzed customer feedback to improve service delivery, and trained staff on service excellence and conflict resolution.

Customer Retention Complaint Handling Objection Handling Customer Feedback Analysis Staff Training Conflict Resolution Customer Satisfaction