Thara Thara Naveen

I’m an insurance operations professional with 5 years of experience handling customer service and policy servicing at Star Health and Allied Insurance. I focus on delivering service excellence through accurate records, responsive support, and calm, effective issue resolution. I’m especially strong at managing escalations and keeping operations running smoothly.

In my recent role, I handled customer queries and escalations, maintained policy records and customer documentation, and coordinated with internal teams to resolve service requests. I ensured compliance with company policies and procedures while supporting operational workflows end-to-end. I’m comfortable working with back-office processes that require attention to detail and consistent follow-through.

Beyond day-to-day support, I contributed to workflow management and operational support by keeping documentation accurate and timely. I also applied quality assurance habits to help ensure customer support outcomes were delivered correctly. My approach is structured and process-oriented, with an emphasis on clarity, accuracy, and accountability.

Now, I’m seeking a fully remote opportunity in insurance operations, claims support, back-office operations, data management, or non-voice customer support. As an immediate joiner, I’m ready to contribute quickly—bringing reliable customer handling, strong documentation skills, and efficient data/process coordination.