Thanduxolo Ngwalangwala
@thanduxolongwalangwa
I support customers and operations through sales administration, reporting, and process coordination.
South AfricaWhat I'm looking for
I've supported customers and business operations across iSon Xperiences, Digital Generation, and HomeMark, handling queries, sales administration, reporting, and day-to-day processes.
At Digital Generation, I created sales orders, prepared customer invoices, processed GRVs, and coordinated device collections and repair bookings.
At HomeMark, I compile weekly and monthly operational statistics, consolidate management reports, respond to customer queries, and monitor team performance and administrative processes.
My customer service background includes incoming calls, email queries, debit requests, DStv decoder technical support, insurance requests, and subscription management.
Experience
Work history, roles, and key accomplishments
Administrator
HomeMark
Jul 2026 - Present (3 months)
Compiled weekly and monthly operational statistics and consolidated reports for management. Managed Microsoft Excel spreadsheets, responded to customer queries, and monitored team performance and administrative processes.
Sales Administrator
Digital Generation
Dec 2021 - Mar 2025 (3 years 3 months)
Created and processed sales orders, prepared customer invoices, and processed GRVs. Coordinated device collections and repair bookings, managed Microsoft Teams and Excel spreadsheets, and compiled operational reports.
Customer Service Agent
iSon Xperiences
Mar 2019 - Nov 2021 (2 years 8 months)
Handled incoming customer calls and responded to email queries. Processed ad hoc debit requests and assisted with DStv decoder technical support, decoder insurance, and subscription management.
Education
Degrees, certifications, and relevant coursework
Ululo Empowerment Technologies
Short Course in Bookkeeping Basic Skills, Bookkeeping
Completed a short course in Bookkeeping Basic Skills in 2024.
Ululo Empowerment Technologies
Short Course in Office Administration Fundamentals, Office Administration
Completed a short course in Office Administration Fundamentals in 2024.
Skills Excel Institute
Call Center Certificate, Call Center
Completed a Call Center Certificate in 2019.
Woolhope Secondary School
Grade 12, General
Completed Grade 12 in 2015.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
Skills
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