Open to opportunities

Thando Mpofu

@thandompofu

Customer service and virtual assistance professional with 2+ years supporting customers, coordinating shipments, and managing administration.

Zimbabwe

Message

What I'm looking for

I’m looking for a role where I can support customers through email/chat and provide reliable administrative and virtual assistance. I want to coordinate shipments, keep accurate records, and be part of a team that values responsiveness and detail.

I’m a customer service and administrative professional with over 2 years of combined experience supporting customers and providing virtual administrative support. I focus on clear, responsive communication through email, phone, and WhatsApp, so customers feel heard and helped.

In my most recent role, I supported customers while coordinating shipment tracking and updates. I worked with major carriers (UPS, DHL, FedEx, and TNT), maintained accurate records, and resolved customer queries by following through to completion.

I’m skilled with Microsoft Office and Google Workspace, and I use structured workflows for data entry and calendar management. I bring a dependable, detail-oriented approach backed by a Certificate in Administrative Assistant.

Experience

Work history, roles, and key accomplishments

Customer Service Administrator

Whiz Parcels

Oct 2023 - Dec 2024 (1 year 2 months)

Supported customers via email, phone, and WhatsApp. Managed shipment tracking and updates, coordinated with UPS/DHL/FedEx/TNT, maintained accurate records, and resolved customer queries.