At Comcast Business, I manage a strategic client portfolio with more than $1.5M in combined monthly recurring revenue. I serve as the primary contact across service delivery, assurance, and account management, and lead service reviews covering engineering, billing, maintenance, and SLA performance.
I also own post-sales, billing, and service escalations, coordinating with internal teams to resolve issues. In earlier Comcast Business roles, I supported Premier accounts and business clients with technical and account needs, and trained clients on self-service portal capabilities using Microsoft Teams.
