Deon Sanders
@deonsanders
Senior Customer Account Manager with 10+ years in telecom and enterprise cloud, driving retention through NPS, negotiation, and cross-functional resolution.
United StatesWhat I'm looking for
I’m a customer success and account management professional with over 10 years of experience in telecommunications and enterprise cloud. I serve as a trusted partner for B2B clients by proactively managing account health, optimizing portfolios, and maximizing retention through customer satisfaction metrics (NPS).
In my roles, I quarterback cross-functional teams—including technical support, product, and operations—to resolve high-severity issues and complex project requirements. I also use advanced negotiation strategies to salvage at-risk enterprise accounts and deliver successful business objectives, with a strong focus on detailed problem solving and timely execution.
Experience
Work history, roles, and key accomplishments
Serves as the primary liaison for enterprise Comcast clients, quarterbacking cross-functional internal teams to resolve high-severity issues and complex project requirements. Proactively manages account health and retention milestones, using advanced negotiation to salvage at-risk accounts.
Applied telecom and cloud service expertise to troubleshoot customer inquiries and ensure a seamless user experience. Managed high-priority accounts and projects using Net Promoter Score (NPS) tracking and delivered high-touch support during account migrations and technical feature upgrades.
Supported Comcast customer retention by translating complex technical processes for non-technical stakeholders while maintaining high customer satisfaction and retention metrics. Exceeded retention and line-of-business saving quotas and partnered with tier-2 and tier-3 diagnostics squads to resolve high-priority service outages and hardware faults.
Education
Degrees, certifications, and relevant coursework
Specialized Professional Training
Advanced Negotiation Certification, Negotiation
Completed an Advanced Negotiation Certification program through Specialized Professional Training.
Customer Satisfaction Metrics (NPS) Training
Customer Satisfaction Metrics (NPS) Training, Customer Satisfaction (NPS)
Completed training focused on Customer Satisfaction Metrics (NPS).
Executive Development Program
Executive Development Program, Executive Development
Completed an Executive Development Program focused on professional development.
Digital Security & Network Infrastructure Fundamentals
Technical Certification Module, Digital Security & Network Infrastructure
Completed a technical certification module covering Digital Security & Network Infrastructure Fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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