Thais Muniz

I am a multicultural administrative professional with over three years supporting teams in remote, hybrid, and on-site environments. I am fluent in English and Portuguese and have lived and worked across different countries, which strengthens my cross-cultural communication skills.

In previous roles I managed calendars, documentation, project boards, and CRM systems using tools like Notion, Trello, Zoho, and HubSpot. I developed SOPs that reduced onboarding time by 30% and built CRM follow-up processes that improved client retention by 20%.

I consistently improved operational efficiency by streamlining workflows and automating recurring tasks, which reduced errors and shortened reporting time. I coordinated communication across four time zones and increased task response speed by 25% while maintaining accurate digital records and appointment scheduling.

I contribute to marketing and communications through email templates, visual assets, and engagement reporting, and I bring a tech-savvy, organized approach to administrative support while completing a BSc in Veterinary Medicine.