Thabisile Mchunu

As a Technical Support Engineer, I proactively monitor systems and develop SQL and PHP scripts to resolve data issues. I simulate customer problems for effective troubleshooting and provide expert guidance in product development.

In this remote role, I troubleshoot customer issues, analyze application errors, and collaborate with global engineers to enhance service quality. I ensure timely updates and adherence to SLAs.

As an IT Support Engineer, I addressed customer queries using SQL and Kibana, designed SQL scripts, and facilitated bug fix deployments. I ensured efficient monitoring and testing of post-deployment changes.

In my role as a Systems Analyst, I generated reports using SQL, responded to customer queries, and oversaw application implementations. I ensured minimal disruption during upgrades and maintenance.

As an Application Operations Specialist, I managed vendor relationships, coordinated efforts between teams, and maintained operational integrity controls. I planned system migrations and conducted incident management.

In this role, I assisted in developing the health department's website and collected data for National Health Insurance implementation, contributing to public health initiatives.

During my internship, I updated the health department's website and provided library services, gaining valuable experience in IT support and web management.

As a Computer Science Tutor, I mentored students and assessed their practical submissions, helping them improve their understanding of programming concepts.

Currently pursuing a BSc in Applied Mathematics and Computer Science, focusing on the application of mathematical principles and computer science techniques to solve complex problems.

Completed BSc Honours in Computing, which involved advanced study in computer science topics and research methodologies.

Obtained a Bachelor of Commerce General degree, providing a foundation in business principles and practices.