Looking for a job

Andiswa Mchunu

@andiswamchunu

Message

Client Support Specialist at Nedbank who managed application incidents and service requests through resolution.

South Africa

Message

What I'm looking for

I'm seeking opportunities in Customer Support, Technical Support, L1 Support, Client Support, or Operations Support.

At Nedbank, I supported users with business application and system issues, managing incidents and service requests in ServiceNow through resolution or escalation.

I kept users and internal teams updated, followed up on outstanding requests, and documented actions and resolutions in a regulated banking environment.

At Nihilent Technologies Ltd., I supported customers and the business development team with CRM records, data analysis, reporting, and customer communication. I hold a Diploma in Information and Communication Technology and certifications in data analysis, Azure fundamentals, and software testing.

Experience

Work history, roles, and key accomplishments

Client Support (Technical)

Nedbank

Jan 2025 - Aug 2026 (1 year 7 months)

Provided day-to-day technical support to users of business applications, managing incidents and service requests via ServiceNow. Troubleshot issues, communicated with users and internal teams, and ensured resolution or escalation within a regulated banking environment.

ServiceNow Troubleshooting Incident Management Client Communication Documentation Escalation Management Teamwork Time Management

Executive Business Development Support (Data Analyst)

Nihilent Technologies Ltd.

May 2024 - Dec 2024 (7 months)

Supported customers and internal teams via email, phone, and chat, maintaining CRM data and assisting with business development tasks. Performed data analysis and prepared reports to support operational decisions.

CRM Data Analysis Client Communication Reporting Administrative Support Research Process Improvement