Open to opportunities

Thabang Mzamane

@thabangmzamane

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Results-driven IT professional with over 10 years of experience.

South Africa

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What I'm looking for

I am looking for a role that values communication and technical skills, offering opportunities for growth and collaboration.

I am a results-driven IT professional with over 10 years of experience in technical support, system administration, and infrastructure services. My career has been marked by a proven expertise in providing first and second-line support, troubleshooting hardware and software issues, and maintaining optimal IT system performance. Recently, I completed a qualification in System Administration and Infrastructure Services from Coursera, which has further enhanced my technical knowledge and skills.

In my most recent role as an AI Contributor at Momentum Metropolitan, I resolved system errors to enhance AI performance and collaborated with technical teams to implement solutions that improve system reliability. My previous experiences as an IT Coordinator and Remote Support Engineer have equipped me with the ability to deliver outstanding customer service while maintaining and monitoring IT systems. I am passionate about training and developing end-users on new technologies, ensuring they can maximize their productivity and efficiency.

Experience

Work history, roles, and key accomplishments

Current

AI Contributor

Current

Momentum Metropolitan

Jun 2024 - Present (11 months)

Resolved system errors to enhance AI performance and reduce prompt response issues. Collaborated with technical teams to implement solutions that improve system reliability and efficiency. Assisted in the design and development of AI models and algorithms to meet business needs.

AI Development Problem Solving

IT Coordinator

Momentum Metropolitan

Dec 2022 - Jun 2024 (1 year 6 months)

Provided first and second-line technical support to users remotely, ensuring timely resolution of hardware and software issues. Maintained and monitored IT systems for optimal performance and collaborated with IT team members to improve processes.

Technical Support Customer Service Team Collaboration User Training

Remote Support Engineer

Momentum Metropolitan

Oct 2019 - Dec 2023 (4 years 2 months)

Delivered help desk support to users via various remote tools, ensuring timely resolution of issues. Installed and configured operating systems and managed Active Directory administration tasks.

Help Desk Support Active Directory Troubleshooting

Desktop Support Engineer

Momentum Metropolitan

Apr 2014 - Sep 2022 (8 years 5 months)

Provided technical support to end-users, resolving hardware, software, and network connectivity issues efficiently. Managed tasks through ITSM FrontRange and conducted troubleshooting for network issues.

Technical Support ITSM User Support

Field Service Engineer

ABSA

Jun 2013 - Aug 2013 (2 months)

Assisted in relocating users and ensuring proper connectivity to printers and network resources. Diagnosed and resolved internet, network, email, and web application issues for end-users.

Connectivity Issues User Relocation Troubleshooting Customer Service

Education

Degrees, certifications, and relevant coursework

Coursera

Certification, System Administration

2023 - 2023

Completed a qualification in System Administration and Infrastructure Services, focusing on the principles and practices necessary for effective system administration.

Boston City Campus

Certification, Information Technology

2022 - 2022

Achieved Microsoft 365 Certified Fundamentals certification, demonstrating foundational knowledge of Microsoft 365 services and concepts.

Pinnacle Business College

Diploma, Computer Engineering

2002 - 2004

Completed a Diploma in Computer Engineering with a focus on A+ Hardware Service Technician, A+ Operating System Technologies, N+ Technologies, Server+ Technologies, Office Computing, Web Development, and Web Design.