Open to opportunities

Tetiana Vovk

@tetianavovk

Client Relations Manager focused on customer satisfaction, clear communication, and accurate records across multi-channel support.

Poland

Message

What I'm looking for

I’m looking for a customer-focused role where I can lead client relations end-to-end, communicate clearly across email/phone/messengers, maintain accurate records and reporting in Excel, and help clients through complex needs with confidentiality and empathy.

I’m a customer-focused Client Relations Manager with experience in client relations, customer support, and administrative coordination. I assist clients throughout legalization and immigration processes, manage customer communication across multiple channels, and resolve inquiries while handling sensitive information confidentially.

Across roles, I’ve maintained accurate records and documentation, supported full order cycles from request to delivery, and generated quarterly and yearly reports using Excel. Known for excellent communication, problem-solving abilities, and a proactive approach to customer satisfaction, I build strong long-term relationships—including VIP clients—while using conflict resolution and stress resilience to ensure timely, high-quality support.

Experience

Work history, roles, and key accomplishments

Client Relations Manager

Legalization & Immigration Services

Jan 2025 - Jan 2026 (1 year)

Assisted clients through legalization and immigration processes, resolving inquiries and ensuring timely support while handling sensitive information confidentially. Managed customer communications across multiple channels and maintained accurate records and documentation.

Client Relations Customer Support Documentation Management Record keeping Confidentiality Problem Solving Relationship Building Inquiries Handling

Education

Degrees, certifications, and relevant coursework

National Aviation University

Psychologist, Psychology

2018 - 2026

Studied psychology at National Aviation University and provided one-on-one psychological consultations (2018–2022) with confidential record-keeping and accurate follow-ups.