diana melissa

Lead HR operations and talent acquisition in Rwanda, overseeing a team of 4 and managing onboarding, compensation and benefits, social security implementation, and employee engagement while resolving payroll and processing issues with HQ.

Led global HR across six countries, implementing HRIS, compensation and benefits programs, talent management, and HR analytics to improve compliance and employee development.

Established operations and HR standards for new country launches, managing registrations, partnerships, talent acquisition, and pay and benefits frameworks to enable seamless program rollouts.

Streamlined global recruitment and launched the HR function, managing 2 direct reports, implementing Freshdesk and reducing first-round interview time by 75% while scheduling ~150 interviews across the team.

Spearheaded recruitment strategies and talent pipelines, built a young professionals program, maintained talent databases, and developed policies to streamline hiring and internal mobility.

Managed HR and administrative functions, improving health insurance benefits by 30% and implementing SAGE HRIS, attendance and leave systems, payroll, and a new onboarding program.

Advised on HR policy and organisational design, streamlined HR processes, and delivered data-driven recommendations on diversity, engagement, and performance to improve company effectiveness.

Tested and launched new HR systems, managed attendance and HR data, and supported recruitment and complaint management to improve HR operations and data confidentiality.

Grade: First-class with distinctions

Master of Science in Human Resource Management and Marketing awarded with First-class distinctions.

Grade: First-class

Bachelor of Science in Information Technology awarded First-class.