TM
Open to opportunities

Tessa Mullen

@tessamullen

Experienced leader with a strong background in program planning.

United States
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for leadership and professional growth.

I am an experienced leader with a strong background in program planning and personnel management, currently serving at The King’s Daughters Ministry. My focus on customer service has allowed me to provide outstanding client support while maintaining high levels of satisfaction and loyalty. I pride myself on being an exceptional communicator, equipped with strong problem-solving and multitasking abilities.

Throughout my career, I have improved operational processes to enhance the overall customer experience. My role as Shelter Program Director has honed my skills in team leadership and training, allowing me to maintain organization in multiple changing schedules. I thrive in high-pressure environments and remain calm in stressful situations, continuously developing my interpersonal and organizational skills.

Previously, I worked as a Customer Service Representative at Salvin Dental Specialties, where I provided primary customer support and product ordering for a diverse clientele. My dedication to customer satisfaction has consistently ranked me among the top performers in productivity and service quality. I am passionate about collaborating with teams to achieve company goals and am always looking for ways to improve customer care.

Experience

Work history, roles, and key accomplishments

TM
Current

Shelter Program Director

The King's Daughters Ministry

Jan 2023 - Present (2 years 6 months)

Maintained the organization of multiple changing schedules and worked independently and as part of a cohesive team. Continued to develop strong interpersonal, motivational, leadership, communication, and organizational skills.

SI

Customer Service Representative

Salvin Dental Specialties, Inc.

Feb 2006 - Present (19 years 5 months)

Provided primary customer support and product ordering for a variety of clients. Maintained customer satisfaction by listening to complaints and concerns with a focus on resolving issues in a timely manner.

Education

Degrees, certifications, and relevant coursework

ES

East Lincoln High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge and skills across various subjects. Developed strong interpersonal and organizational abilities through coursework and extracurricular activities.

CC

Catawba Valley Community College

Completed Coursework, General Studies

Undertook coursework at Catawba Valley Community College, focusing on foundational studies. Enhanced problem-solving and communication skills through academic engagement.

Tech stack

Software and tools used professionally

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Tessa Mullen - Shelter Program Director - The King's Daughters Ministry | Himalayas