Open to opportunities

Saskia Chateigne

@saskiachateigne

Program coordinator and customer support leader improving service satisfaction through scheduling, operations, and team training.

United States

Message

What I'm looking for

I’m looking for a people-centered role where I can lead teams, run efficient scheduling and front-office operations, and improve service satisfaction with empathy, compliance, and measurable results.

I’m a customer support-focused Program Coordinator who brings strong operations, leadership, and client relations to every high-volume, people-first environment. I’m dedicated to resolving complex issues quickly and keeping communication clear, welcoming, and professional.

As an Office Lead / Interim Practice Manager, I supervised day-to-day front office operations, managing patient intake, insurance verification, and billing. I led a team of 15 staff members, established performance standards and workflows, and reduced patient wait times by 25%.

I’m equally proud of the measurable improvements I drove in customer outcomes. By mentoring front desk staff on customer service protocols, I reduced client complaints and insurance processing errors by 95%, helped reduce outstanding accounts receivable (AR) by 65%, and boosted customer retention by 14%—while maintaining strict HIPAA and company compliance.

Earlier in my career, I developed the patient, adaptable communication skills that now power my leadership style—especially while working as a hairstylist for children and adults with autism and sensory sensitivities. I still rely on active listening, de-escalation, and personalized outreach to ensure people feel supported and understood.

Experience

Work history, roles, and key accomplishments

Current

Program Coordinator

Current

Enhanced Resident Services & Consulting

Jun 2025 - Present (1 year)

Designed and scheduled monthly social, wellness, and educational programs, serving as the primary point of contact for resident questions and scheduling conflicts. Managed program budgets and vendor expenditures while coordinating event logistics and improving service quality through resident feedback.

Program Scheduling Resident Services Client Communication Budget Management Vendor coordination Event Logistics Conflict Resolution Feedback Community Outreach

Office Lead / Interim Practice Manager

Aspen Dental

Feb 2023 - Jun 2025 (2 years 4 months)

Supervised high-volume front office operations including patient intake, insurance verification, and billing. Led a team of 15 staff, cutting patient wait times by 25% and reducing client complaints and insurance processing errors by 95%, while partnering with clinicians to reduce accounts receivable by 65% and improve retention by 14% under HIPAA compliance.

Patient Intake Insurance Verification Medical Billing Accounts Receivable HIPAA compliance Team Leadership Workflow Optimization Staff Training Customer Retention

Office Lead

Ivoir Smiles Dentistry

Apr 2022 - Feb 2023 (10 months)

Managed daily reception operations, including multi-line phone handling, appointment scheduling, and patient check-in/check-out. Trained front office staff, conducted financial consultations on insurance coverage and payment options, and improved the patient experience through rapport-building and de-escalation.

Appointment Scheduling Patient Check In Front Desk Operations Staff Training Client Onboarding De escalation

Hairstylist

Snip It

Oct 2018 - Apr 2022 (3 years 6 months)

Provided specialized, adaptive styling services for children and adults with autism and sensory sensitivities by modifying tools, communication approaches, and the client environment. Partnered with families and caregivers to understand individual needs, build trust, and deliver a comfortable, welcoming experience.

Sensory Sensitive Styling Autism Informed Support De escalation Appointment Management