Terus Hamilton
@terushamilton
Member-focused healthcare support professional skilled in case coordination and benefits navigation.
United StatesWhat I'm looking for
I am a resource-driven healthcare support professional with hands-on experience in member coordination, multi-channel communication, and high-volume administrative workflows. I consistently deliver accurate documentation, maintain confidentiality, and support case updates while meeting productivity and quality standards.
With prior clinical experience as a Certified Nursing Assistant, I bring a member-first approach, strong problem-resolution skills, and comfort with CRM/EMR systems and remote workflows. I am reliable, background-check ready, and equipped with a dedicated remote workspace to support ongoing remote roles.
Experience
Work history, roles, and key accomplishments
Care Coordinator
ShyftOff
Jan 2023 - Jan 2025 (2 years)
Managed high-volume inbound/outbound member communications via phone, chat, and email, documented interactions accurately, and supported case updates and benefits navigation while meeting quality and productivity targets.
Certified Nursing Assistant
Various Facilities
Jan 2021 - Jan 2023 (2 years)
Assisted patients with mobility, vital signs, and care-plan tasks while maintaining precise documentation and HIPAA compliance across multiple Michigan healthcare facilities.
In-Store Shopper
Amazon / Whole Foods Market
Jan 2020 - Jan 2021 (1 year)
Executed time-sensitive customer grocery orders accurately using handheld systems, verified substitutions and inventory, and maintained fast, accurate order fulfillment.
Education
Degrees, certifications, and relevant coursework
State of Michigan
Certified Nursing Assistant (CNA), Nursing
Completed Certified Nursing Assistant (CNA) certification in Michigan in 2021.
High School Diploma
High School Diploma, General Education
Earned a high school diploma in Detroit, Michigan.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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