Terry Lee Kannigadu
@terryleek
I build automated operations, customer systems, and communication workflows across global teams.
South AfricaWhat I'm looking for
I've led customer success operations at Airport Bus Transport, resolving high-level customer inquiries, managing bookings and staff scheduling, capturing data, and building strong customer relationships. I also created team KPIs and supported performance tracking and optimization.
At Mlog Group, I governed clerical and correspondence operations, documented solution paths, produced technical documentation, and prepared budgets, forecasts, P&L statements, and balance sheets.
As a Network Engineer at Rain-ISP, I supported diagnostic analysis, front- and back-end operations, surveillance, monitoring, error correction, alert protocols, and remote fixes. I was part of the team involved in Southern Africa's first 5G launch, contributing to beta testing, deployment, user experience, and network performance.
At Byrd Technology and True Industries, I've designed communication software, explored API integrations, built automated data pipelines, led restructuring work that increased productivity by up to 45%, created user guides, hosted training workshops, and managed end-to-end projects from planning through delivery.
Experience
Work history, roles, and key accomplishments
Project Manager
True Industries, United States
Feb 2023 - Dec 2025 (2 years 10 months)
Responsible for the end-to-end operations. Managed all aspects, from project planning to hands-on development, Demonstrated versatility in handling business development, client relations, Spearheading strategic planning, and innovative solutions. Ensuring client satisfaction and business growth.
Tools and Process Specialist
Byrd Technology Gmbh, Germany
Oct 2021 - Jan 2023 (1 year 3 months)
Design, install and maintenance of communication software in conjunction with internal and external communication processes. Explore new methods , technologies and API integrations to improve user experience and system performance. Build robust and automated pipelines to process structured and unstructured data - HTML, CSS, Java script
Network Engineer
Rain-ISP, South Africa
Feb 2019 - Aug 2021 (2 years 6 months)
Diagnostic analysis, managing both front and back end operating, surveillance and monitoring systems. Active participation in the error analysis/correction resulting in alert protocols and remote fixing -PL/SQL
Administrative Support
Mlog Group, South Africa
Dec 2015 - Sep 2017 (1 year 9 months)
Govern operations by leading, controlling and organising overall clerical and correspondence commitments . Document the processing and solution paths and create technical documentation to increase service quality. Prepare annual budgets and monthly forecasts (P&L statement and Balance Sheet). Analyze and explain main impacts.
Customer Success Lead
Airport bus transport, South Africa
Jan 2012 - Nov 2015 (3 years 10 months)
Resolve high level customer inquiries, booking management , staff scheduling , data capturing with extensive administrative duties. Creating and maintain strong customer relations. Creating team KPI and assist with team tracking and optimizing performances
Education
Degrees, certifications, and relevant coursework
Harvard University
Certification, Computer Science
2022 -
Completed CS50's Web Programming with Python and JavaScript certification.
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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