Clarence Paul
@clarencepaul1
I lead complex IT delivery, service governance, and operations across enterprise technology environments.
South AfricaWhat I'm looking for
I've led IT delivery and technical operations for Nexio/Jurumani Solutions at Vodacom, governing parallel client projects, managing risks, clarifying requirements, and keeping business, technical teams, vendors, and leadership aligned.
Across Liberty Life Group, T-Systems, Business Connexion, Bytes Technology Group, and Microsoft onsite support, I've built experience spanning service management, project coordination, infrastructure, systems integration, incident and change processes, and deployment readiness. I bring a structured, calm approach to governance, documentation, stakeholder communication, and practical delivery across Waterfall, Agile, and hybrid environments.
Experience
Work history, roles, and key accomplishments
Senior Specialist - Senior Project Manager
Jurumani Solutions
Nov 2022 - Present (3 years 9 months)
Manages tactical, operational, and incident-related projects for Vodacom Enterprise customers, leading cross-functional teams to resolve issues and improve service delivery. Applies project management methodologies to coordinate tasks and ensure timely delivery of outcomes.
ITIL Process Manager
Nexio
Feb 2019 - Oct 2022 (3 years 8 months)
Managed end-to-end service management for the FTTx business unit, including project planning, resource coordination, and delivery oversight. Conducted gap analyses and maturity assessments across ITIL processes and governance practices.
CMDB Configuration Specialist
Liberty Life Group
Apr 2018 - Feb 2019 (10 months)
Managed projects to improve configuration management systems, processes, and reporting. Administered CMDB configuration items, ensuring data accuracy and compliance with ITIL, Agile, and COBIT standards.
Education
Degrees, certifications, and relevant coursework
University of South Africa
Bachelor of Commerce (Honours), Business Management
Bachelor of Commerce (Honours) in Business Management from the University of South Africa, completed in 2018.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Social media
Job categories
Skills
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