Looking for a job

Terrance Ramirez

@terranceramirez

IT Operations Analyst who monitored critical applications at GreenSky Financial and documented outages and root cause analysis.

United States

Message

What I'm looking for

I’m seeking a position in IT or Information Security where I can use my training and experience to contribute to an organization’s and its clients’ growth and success.

At GreenSky Financial, I monitored system performance for mission-critical applications, reviewed Splunk dashboards, and reported issues. I also responded to alerts and supported outage bridges and incident reporting.

At QBASE/TYTOAthene and SWBC Information Technology Department, I monitored network and infrastructure events, logged and escalated incidents, and documented resolutions. Earlier, at Accenture Federal Services/ASM Research, I deployed code to test instances and prepared release documentation.

Experience

Work history, roles, and key accomplishments

Remote Technical Operations Center Admin

GreenSky Financial

Mar 2023 - Jul 2026 (3 years 4 months)

Monitored system performance for mission critical applications, responded to alerts, and managed technical bridges during outages. Utilized Splunk, Active Directory, and Jira to diagnose and resolve technical issues.

Splunk JQL Active Directory Datadog LibreNMS Rundeck Azure GoAnywhere MFT VisualCron Jira Windows Virtual Desktop CDE Incident Management Root Cause Analysis

GNOC Enterprise Monitoring Analyst

QBASE/TYTOAthene

Apr 2020 - Mar 2023 (2 years 11 months)

Provided first-level network and IT infrastructure event monitoring and management. Logged, triaged, and escalated incidents, and created SOPs and documentation for GNOC operations.

Check_MK ITSI NMIS Copperfield ServiceNow AWS Incident Management Documentation SOP Development

Monitoring Analyst

SWBC Information Technology Department

May 2018 - Apr 2020 (1 year 11 months)

Monitored network hardware and applications, reported incidents, and followed escalation procedures. Provided customer support and hardware/software troubleshooting using ServiceNow and Avaya phone systems.

Solarwinds Splunk EDWBI Ops Black Knight Financial Systems ServiceNow Avaya Okta Active Directory VSphere VMWare Horizon Remote Desktop

IT Support Specialist

Accenture Federal Services/ASM Research

Jan 2017 - Jan 2018 (1 year)

Provided IT support, deployed code into test instances, and prepared release documentation. Collaborated with multiple teams on deployment and system testing issues.

Microsoft Word Excel PowerPoint VMWare Windows MacOS Linux Unix Microsoft SQL Server Oracle Visual Studio Putty SQL Developer HP PPM WinSCP Rational ClearQuest ClearCase Oracle Forms JavaScript PowerShell BASH Python

Education

Degrees, certifications, and relevant coursework

Texas A&M University, San Antonio

Bachelor of Arts and Applied Sciences, Information Technology

Bachelor of Arts and Applied Sciences with an emphasis in Information Technology, majoring in Information Assurance and Security, completed in December 2016.