Tero Heinonen

I am a sales and customer service professional with 9+ years of experience delivering strong revenue results and award‑winning service. I have generated over €2.5M in sales while building long‑standing customer relationships and reliable store operations.

As a store manager at JYSK, I led and developed a team of 10, drove significant B2B sales growth, and helped the store earn B2B Store of the Year FY23. I previously served seven years as a sales negotiator, regularly stepping into acting store manager duties to ensure smooth operations.

I have contributed to AI data annotation projects as a freelance remote contributor, performing accurate data labeling, annotation, and quality control under NDA and adapting quickly to proprietary tools and guidelines. My technical familiarity includes CRM, POS systems, and MS Office.

I am completing a Bachelor of Business Leadership & Management (2022–2026) at SAMK and bring a practical, customer‑focused leadership style that emphasizes team development, measurable sales growth, and consistent service excellence.