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Teresia WanjikuTW
Open to opportunities

Teresia Wanjiku

@teresiawanjiku

Direct & Functiona Value-Oriented Brief & Impactful

Kenya
Message

I am a dedicated professional with a strong foundation in hospitality and facility maintenance, complemented by a recent commitment to developing technical and digital skills. My experience as a caretaker and in hospitality has equipped me with excellent attention to detail, a proactive approach to problem-solving, and the ability to thrive in fast-paced environments.

In addition to my operational background, I hold a certificate in Computer Applications and have recently expanded my capabilities to include digital freelance work and social media management. I am highly comfortable with online interfaces, data entry, and utilizing specialized digital tools to complete tasks efficiently.

I am a quick learner who is deeply interested in analytical and technical roles, particularly in sectors like property management and real estate. I bring a blend of hands-on operational experience and digital proficiency, making me a versatile candidate ready to contribute to a dynamic team. I am eager to leverage my skills in research, organization, and communication to drive results in a new, challenging capacity

Experience

Work history, roles, and key accomplishments

FR
Current

Virtual Customer Support Operator

Freelance

Jan 2025 - Present (1 year 7 months)

Managed incoming digital customer queries and account-related requests remotely, providing timely responses while adhering to project guidelines. Resolved customer data discrepancies using escalation procedures and maintained accurate, audit-compliant digital records.

HI

Customer Service Specialist

Hospitality Industry

Jan 2021 - May 2022 (1 year 4 months)

Delivered high-quality, high-volume customer service in a hospitality setting, handling multiple needs while maintaining accuracy and a positive attitude. Managed customer complaints and special requests through calm de-escalation and followed strict service and hygiene guidelines.

Education

Degrees, certifications, and relevant coursework

EC

Edinburgh College

Certificate in Computer Applications, Computer Applications

Completed a Certificate in Computer Applications covering digital data input, file/document formatting, internet application navigation, and Microsoft Office.

KK

Kenya Certificate of Secondary Education (KCSE)

Kenya Certificate of Secondary Education (KCSE), Secondary Education

Completed KCSE in 2020.

Tech stack

Software and tools used professionally

Availability

Open to opportunities

Location

Kenya

Authorized to work in

Salary expectations

30k-50k USD

Interested in hiring Teresia?

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