teresia Murugi

I am an energetic and highly motivated Customer Service Representative with over 5 years of experience in building strong client relationships and delivering top-tier customer support. My expertise lies in providing effective solutions across multiple communication channels while fostering strong client relationships. I am known for my deep understanding of customer needs, a positive attitude, and a passion for ensuring client satisfaction.

At Solutech Limited, I have acted as the primary point of contact for a diverse portfolio of FMCG clients, managing accounts to ensure smooth communication and ongoing support. I have conducted personalized demos and onboarding sessions, led training sessions, and provided both technical and non-technical support to clients. My commitment to continuous process improvement has helped reduce response times and increase customer retention, while my collaborative approach has ensured that service levels are consistently met.

With a Diploma in Information Technology, I possess a strong understanding of both technical and non-technical aspects of customer service. I am dedicated to maintaining confidentiality and upholding the integrity of the organization while exceeding performance KPIs. I am passionate about driving overall team performance improvements and mentoring new hires to achieve collective goals.