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Teresia Mugoiri

@teresiamugoiri

Enthusiastic ICT diploma holder skilled in IT support and data entry.

Kenya
Message

What I'm looking for

I seek an entry-level role in IT support or administration where I can apply my data-entry and help-desk skills, work in a collaborative team, continue learning, and grow into increased technical responsibility.

I am an ICT diploma graduate with hands-on experience in data entry, reception duties, and basic IT support within public and vocational institutions. I have performed NHIF member registration tasks, managed client reception, maintained ICT equipment, and supported electoral processes, demonstrating reliability and strong customer service skills.

I bring practical skills in Microsoft Office (especially Excel), basic programming, photo capture and processing, and network troubleshooting, combined with a commitment to teamwork, continuous learning, and professional integrity. I communicate effectively in English and Kiswahili and aim to apply my technical and interpersonal strengths to contribute to an organized, growth-oriented workplace.

Experience

Work history, roles, and key accomplishments

MC

Receptionist / IT Support

Molo Vocational Training Centre

Jan 2023 - Mar 2023 (2 months)

Managed reception duties while maintaining ICT equipment, providing user support, performing mass printing, installing/updating software, and troubleshooting network issues.

NF

Data Entry Clerk

National Health Insurance Funds

Jan 2022 - Mar 2022 (2 months)

Issued NHIF numbers to new applicants, captured member dependants, handled photo processing and card dispatch, and provided customer service during a short-term registration program.

Education

Degrees, certifications, and relevant coursework

MC

Molo Vocational Training Centre

Certificate, Reception and Vocational Training

2023 - 2023

Attended a receptionist training program at Molo Vocational Training Centre from January 2023 to March 2023 focusing on reception and basic IT support.

Machakos University logoMU

Machakos University

Diploma, Information Communication Technology

2021 - 2023

Completed a Diploma in Information Communication Technology at Machakos University from February 2021 to November 2023.

National Health Insurance Fund (NHIF) - Training logoNT

National Health Insurance Fund (NHIF) - Training

Certificate, Data Entry and Registration

2022 - 2022

Completed a data entry and registration program at NHIF from January 2022 to March 2022 focused on member registration and data capture.

MS

Molo Secondary School

Kenya Certificate of Secondary Education, General Secondary Education

2016 - 2019

Completed secondary education and obtained the Kenya Certificate of Secondary Education in November 2019.

Tech stack

Software and tools used professionally

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Teresia Mugoiri - Receptionist / IT Support - Molo Vocational Training Centre | Himalayas