Open to opportunities

Teresa Hodge

@teresahodge

Asset Protection Investigator with strong video monitoring and incident reporting expertise, seeking Delivery Driver opportunity.

United States

Message

What I'm looking for

I’m looking to transition into a Delivery Driver role where I can use my reliability and attention to detail, respond calmly in time-sensitive situations, and provide dependable service that exceeds expectations.

I’m an Asset Protection Investigator with a strong background in video monitoring, incident reporting, and access control. I operate CCTV and security equipment, act quickly in critical situations, and produce detailed investigation reports while maintaining compliance standards.

Alongside my security experience, I’ve built customer-focused leadership as a nail salon owner and Spa Supervisor/Lead Nail Tech. I resolve concerns professionally, train employees, and deliver exceptional service—skills I’m eager to apply as a Delivery Driver through reliability, attention to detail, and a commitment to exceeding expectations.

Experience

Work history, roles, and key accomplishments

Current

Asset Protection Investigator

Current

WAL-MART

Jun 2016 - Present (10 years)

Operated CCTV and other security equipment while monitoring for incidents and maintaining compliance. Conducted investigations by interviewing witnesses, gathering evidence, and preparing detailed reports while delivering customer service in critical situations.

Monitoring Incident Reports Access Control Physical Security Witness Interviewing Report Writing Customer Service Microsoft Office Suite

Nail Salon Owner

A Perfect 10

Aug 2011 - Jun 2016 (4 years 10 months)

Resolved customer complaints effectively while maintaining a professional attitude. Ensured an exceptional customer experience through clear, responsive communication.

Customer Service Professional communication Customer Satisfaction Attention To Detail Conflict Resolution Verbal Communication Written Communication

Spa Supervisor / Lead Nail Tech

Massanutten Resort

Jul 2003 - Jul 2011 (8 years)

Provided exceptional guest service, ensuring needs were met in a timely and professional manner. Led regular employee training on new products, services, and techniques to maintain service quality.

Guest Service Service Delivery Employee Training Professional communication Team Leadership Customer Satisfaction