Open to opportunities

Sarah McLendon

@sarahmclendon

Message

I am a dependable security professional skilled in customer service and loss-prevention.

Zimbabwe

Message

What I'm looking for

I seek a customer-facing security or retail role with fast-paced duties, opportunities to train others, use de-escalation skills, and improve customer satisfaction.

I am a dependable security professional and retail associate with multi-year experience patrolling residential communities, covering shifts, and training new officers.

At multiple contracts I patrolled properties, checked residents and guests into the safehouse system, and adapted to about 25 different site requirements, often advising colleagues on procedures and covering wherever needed.

In retail roles I advanced my product knowledge in hair care and beauty supplies, handled stocking and shipment unloading at a fast pace, and focused on helping customers make informed choices.

I bring strong customer-service skills, conflict de-escalation ability, adaptability under pressure, and a positive, team-oriented attitude; I enjoy fast-paced environments where I can train others and improve customer satisfaction.

Experience

Work history, roles, and key accomplishments

Beauty Advisor

Sally Beauty Supply

Mar 2024 - Aug 2024 (5 months)

Advised customers on hair care, color, nail tools and products, tailoring recommendations by reading context clues to improve customer satisfaction and product adoption.

Customer Service Product Knowledge Hair Color Retail Sales Merchandising Inventory Management

Level II Security Officer

Security Reconnaissance Team

Nov 2022 - Dec 2023 (1 year 1 month)

Patrolled approximately 25 properties across multiple Texas cities, trained officers and managed incident reporting to maintain site security and client protocols.

Patrol Operations Incident Reports Access Control Customer Service Log Management

Cap 2 Associate

Walmart

Aug 2022 - Nov 2022 (3 months)

Executed mid-shift freight unloading, palletizing and stocking to support night shift operations and improve store readiness for customers.

Warehouse operations Stocking Palletizing Inventory Management Customer Service Time Management

Level II Security Officer

Texas Sheild Security

Jun 2022 - Aug 2022 (2 months)

Patrolled contracted properties, conducted fire equipment checks and engaged residents to maintain safety and compliance under contract terms.

Patrol Operations Access Control Customer Relations Compliance

Level II Security Officer

Security Reconnaissance Team

Nov 2021 - Jun 2022 (7 months)

Supported Summerfield site operations by processing guest access in the SafeHouse system, coordinating with contractors, and providing consistent resident support across shifts.

Access Control Resident Relations Patrol Operations SafeHouse System

Level II Security Officer

G4S Security Solutions

Aug 2019 - Nov 2021 (2 years 3 months)

Patrolled Cordillera Ranch, managed guest check-ins and clubhouse coordination, and provided shift coverage to ensure resident safety and continuity of operations.

Patrol Operations Access Control Customer Service Log Management

Education

Degrees, certifications, and relevant coursework

Canyon Lake High School

High School Diploma, High School

2015 - 2019

Activities and societies: ROTC (1 year), theater (1 year), marching band (4 years), jazz band (3 years), colorguard (1.5 years)

Earned a high school diploma from Canyon Lake High School in March 2019 after attending from August 2015 to March 2019. Participated in ROTC, theater, marching band, jazz band, and colorguard, building teamwork and communication skills.