Open to opportunities

Angelo Hernandez

@angelohernandez

Message

Loss prevention and security professional focused on reducing product loss and keeping customers and stores safe.

United States

Message

What I'm looking for

I’m looking for a loss prevention/security role where I can investigate product loss, monitor risks, and use clear reporting to drive safer store operations and strong customer experiences.

I’m a detail-oriented loss prevention and security professional with prior asset protection experience in the retail environment. I’ve consulted with store managers to perform product loss investigations and used surveillance cameras and alarm systems to detect suspicious activity.

At CVS Health, I prepared reports for Districts Asset Protection Leaders with property loss findings and recommendations to improve loss prevention tactics. I also served as a Shift Supervisor—handling customer complaints and inquiries, managing phone lines to resolve questions, and ensuring over 85% customer satisfaction.

Experience

Work history, roles, and key accomplishments

Loss Prevention Associate

CVS Health

Mar 2022 - May 2025 (3 years 2 months)

Consulted with store managers to conduct product loss investigations and monitored surveillance cameras and alarm systems to detect suspicious activity. Prepared reports for the District Asset Protection Leader with recommendations to improve loss prevention tactics.

Loss Prevention Monitoring Asset Protection Report Writing Risk reduction

Shift Supervisor

CVS Health

Jan 2022 - May 2025 (3 years 4 months)

Resolved customer complaints and inquiries to help maintain over 85% customer satisfaction. Managed phone lines to answer questions and route customers to pharmacy lines when needed, completing work assignments efficiently and on time.

Customer Service Conflict Resolution Time Management Customer Satisfaction