Teresa De Agrella
@teresadeagrella
I manage customer service, administration, and operations teams across retail .
South AfricaWhat I'm looking for
I currently manage daily store operations at CUM Books, including administration, staff rosters, stock control, merchandising, customer service, and policy compliance.
Over 29 years at First National Bank, I progressed through multiple banking roles to Branch Manager. I managed branch operations, audits, cash controls, reconciliations, records, reporting, and regulatory compliance.
I lead, coach, and develop teams, resolve customer complaints, and chair disciplinary hearings. I'm now seeking a remote role in customer service, administration, client support, or operations.
Experience
Work history, roles, and key accomplishments
Store Manager
CUM Books
Jan 2023 - Present (3 years 8 months)
Manage daily store operations, staff leadership, stock control, and customer service. Ensure compliance with company policies and operational requirements.
Progressed through multiple banking positions to Branch Manager, managing branch operations, administration, and customer service. Led teams, maintained compliance, and managed audits, cash controls, and reconciliations.
Education
Degrees, certifications, and relevant coursework
Adelaide Gymnasium
Matric, General
Completed matric in 1992.
University of South Africa
Certificate in Banking, Banking
Completed a certificate in banking.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Skills
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