Nozizwe Clementine

I am an experienced Branch Manager and operations professional with a strong track record in leading teams, enhancing operational efficiency, and ensuring regulatory compliance. I excel at translating data and insights into process improvements that drive measurable results.

At Capitec Bank I managed daily branch operations, supervised a 15-person team, implemented risk management and AML/KYC controls, and prepared financial reports and forecasts for senior management. I led initiatives that increased operational efficiency by 20% through technology and process improvements.

Earlier, as an Admin Officer at Mulberry Centre, I streamlined administrative processes, managed debtor collections and VAT submissions, and coordinated client events to strengthen relationships. I consistently maintained accurate records, prepared month-end reports, and collaborated with legal and operational stakeholders.

I bring strong client onboarding, CRM, Microsoft and Google Suite skills, and a proactive, detail-oriented approach to service delivery. I seek roles where I can apply my compliance, data analysis, and team leadership experience to improve operations and customer outicomes.