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@temislinks

Customer Relations Manager at GlobalTech Solutions who achieved 98% customer satisfaction and increased retention by 25%.

Nigeria

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At GlobalTech Solutions, I optimized support processes to achieve 98% customer satisfaction and used targeted CRM strategies to increase retention by 25%. I also led and trained international, multi-channel support teams.

At Horizon Enterprises, I managed customer inquiries across email, chat, and phone, improving satisfaction scores by 20%. I also designed a customer feedback system that improved satisfaction by 30% and integrated analytics tools for sentiment tracking and customer insights.

Experience

Work history, roles, and key accomplishments

Customer Relations Manager

GlobalTech Solutions

May 2022 - Feb 2026 (3 years 9 months)

Achieved 98% customer satisfaction through optimized support processes and increased customer retention by 25% using targeted CRM strategies. Led and trained international, multi-channel support teams.

Salesforce Zendesk Analytics CRM Customer Retention Team Leadership Process Improvement

Customer Service Specialist

Horizon Enterprises

Jan 2019 - Apr 2022 (3 years 3 months)

Managed multi-channel customer inquiries across email, chat, and phone, improving customer satisfaction scores by 20% through consistent service quality. Supported revenue growth through proactive upselling strategies and maintained CRM systems.

CRM Customer Support Upselling Reporting Data Analysis