At NAFDAC, I review technical documents against strict standards, flag gaps, and maintain audit-ready records. My work contributed to 100% compliance during inspections.
At Lagos State Primary HealthCare Board, I trained staff and improved procedures, cutting dispensing errors by 20%. I also delivered telehealth consultations, explaining medication use in plain language.
At Baykins Pharmacy, I increased customer retention by 50% through personalized health advice and proactive follow-up. I also moved manual processes to digital workflows, improving operational efficiency by 40%.
At the Pharmacists Council of Nigeria, I built a data-entry system that improved accuracy by 30% and maintained 99.9% accuracy across records for 10,000+ professionals. I bring customer service experience, accurate record keeping, and training in international customer service and Google-certified data analytics.
