Open to opportunities

Hephzibah Martha

@hephzibahmartha

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Virtual Assistant and healthcare scheduling professional helping teams deliver timely, accurate client support.

Nigeria

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What I'm looking for

I’m looking for a remote role where I can manage scheduling and client support, keep confidential records, and create clear documentation and reports—bringing calm organization, fast communication, and strong attention to detail.

I’m a highly organized Virtual Assistant and administrative professional with over 10 years of experience in healthcare administration, customer service, scheduling, documentation, and data management. I coordinate appointments and manage executive calendars so clients receive the right care, on time.

In my customer support work, I respond across multiple channels, resolve complaints promptly, and maintain accurate customer records to support smooth service delivery. I’m also experienced in healthcare data entry and analysis, including collecting, validating, and reporting on programme data for management.

I bring reliable coordination across teams and stakeholders, with strong confidentiality and compliance habits. From managing schedules and preparing meeting documentation to supporting patient appointment workflows, medication documentation, and pharmacovigilance tasks, I’m known for clear communication, detail-oriented accuracy, and quickly learning new software.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

CONRA Pharmaceutical Company

Jan 2023 - Present (3 years 6 months)

Responded to client inquiries across multiple channels, resolved complaints, and ensured customer satisfaction. Maintained accurate customer records and supported internal teams with administrative tasks.

Customer Service client support Complaint Resolution Record keeping Administrative Support Documentation

Data Entry Operator / Data Analyst

Anambra State Health Insurance Agency

Jan 2022 - Jan 2023 (1 year)

Collected, entered, validated, and analyzed healthcare programme data while maintaining accurate electronic records. Prepared reports and documentation, ensuring data quality, confidentiality, and support for monitoring and evaluation activities.

Data Entry Data Validation Data Analysis Database Management Report Preparation Dashboarding Data Quality Confidentiality Monitoring and Evaluation Documentation

Administrative & Executive Assistant

Maternal & Child Health Care Programme, Anambra State

Jan 2020 - Jan 2022 (2 years)

Managed executive calendars and coordinated daily schedules, including appointment and meeting scheduling with follow-ups. Prepared reports and meeting documentation, maintained confidential files, and supported travel and logistics.

Appointment Scheduling Meeting Coordination Stakeholder Communication Report Writing Presentation support Confidential Files Travel Arrangements Logistics Documentation

Medical Virtual Assistant / Intern

National Orthopaedic Hospital, Enugu

Jan 2019 - Jan 2020 (1 year)

Scheduled patient appointments and follow-ups and coordinated communication between patients and healthcare professionals. Maintained accurate patient records, supported medication documentation and patient counseling, and assisted with pharmacovigilance and inventory record keeping while ensuring compliance.

Patient Scheduling Follow up Healthcare Documentation Patient Counseling Pharmacovigilance Confidentiality Healthcare Compliance