Open to opportunities

Tejas Gowda

@tejasgowda

I coordinate product operations, software releases, and customer-focused improvements across engineering, QA, and business teams.

India

Message

What I'm looking for

I'm looking to build data-driven, customer-centric products, using product discovery, user research, analytics, and cross-functional delivery to solve real customer problems and improve operational outcomes.

I've coordinated OTA software update deployments at OLA Electric for more than 100,000 customers across India, partnering with QA, engineering, and operations teams on release management, RCA reporting, and deployment tracking.

At Deluxe, I manage end-to-end localization and subtitling operations for global media projects. I coordinate translators, editors, engineering teams, and stakeholders while using Jira and Sfera to track milestones, resolve issues, and reduce recurring errors through Lean Six Sigma principles.

At DXC Technology, I supported Microsoft employees as the primary contact for escalated incidents, maintained SLA adherence, and analyzed support trends to improve workflows.

I've also built product-management capability through Airtribe's AI Product Management Cohort, including product discovery, user research, PRDs, roadmapping, analytics, MVP development, and AI-powered product design. My BookMyShow capstone focused on improving discovery-led booking conversion through comparison and group-voting features.

Experience

Work history, roles, and key accomplishments

Current

Project Coordinator (Localization)

Current

Deluxe

Nov 2024 - Present (1 year 9 months)

Managed end-to-end localization and subtitling operations for global media projects. Coordinated with translators, editors, engineering teams, and stakeholders to improve delivery efficiency.

Localization Subtitling Project Coordination Jira Sfera Lean Six Sigma Process Optimization Stakeholder Management

Analyst III, Infrastructure Services

DXC Technology

Sep 2023 - Nov 2024 (1 year 2 months)

Served as primary support contact for Microsoft employees, managing escalated incidents. Maintained SLA adherence across service desk operations while improving response efficiency.

Incident Management SLA Management Service Desk Support Process Improvement Data Analysis

Product Support Engineer I

OLA Electric

May 2022 - Feb 2023 (9 months)

Coordinated OTA software update deployments impacting 100,000+ customers across India. Collaborated with QA, engineering, and operations teams to support software release management.

OTA Updates Software Deployment Release Management Root Cause Analysis QA Engineering Operations

Associate Software Engineer

Coreflex Solutions

Dec 2021 - Mar 2022 (3 months)

Gathered and analyzed business requirements for B2B integration systems. Coordinated testing, documentation, and support activities during implementations.

Business Analysis Requirements Gathering Testing Documentation Support SLA Project Reporting

Education

Degrees, certifications, and relevant coursework

Airtribe School

Certificate, Product Management

2026 - 2026

Completed the AI Product Management Cohort, gaining hands-on experience in product discovery, user research, product strategy, PRD writing, roadmapping, product analytics, MVP development, and AI-powered product design.

REVA University

Bachelor of Technology, Electrical & Electronics Engineering

2017 - 2021

Pursued a Bachelor of Technology in Electrical & Electronics Engineering, building a strong foundation in engineering principles and analytical skills.