Looking for a job

jaijish vijayyan

@jaijishvijayyan

Message

I am a senior support associate with immense experience in support roles and leading teams.

India

Message

What I'm looking for

I seek a Product Owner/BA role in a collaborative, data-driven team where I can shape product strategy, improve user activation, and scale processes for measurable adoption.

I am a senior support associate with immense experience in support roles and leading teams. I have also handled HR support and project coordinator roles with great expertise. i am a quick learner and open to any of these roles and I can be on production with minimal training.

Experience

Work history, roles, and key accomplishments

Current

Sr. Customer Experience Associate

Current

Linefin Tech Solutions

Aug 2022 - Present (4 years)

Handled customer inquiries and resolved issues in a timely and professional manner.

Communication Skills Customer Service Problem Solving

Account Coordinator

Deluxe Media Inc

Oct 2021 - Apr 2022 (6 months)

Coordinated with teams to ensure timely delivery of projects and maintained accurate records.

Project Coordination Time Management Teamwork

Sr. HR Associate-L3

Amazon Development Centre

Jul 2020 - May 2021 (10 months)

Assisted in recruitment, employee onboarding, and benefits administration.

Human Resources Recruitment Employee Onboarding

IT Associate

Sutherland Global Services

Jan 2018 - Jul 2019 (1 year 6 months)

Provided technical support to customers and resolved IT issues.

Technical Support IT Troubleshooting

CSR-Email

Groupon Shared Services

Aug 2015 - Feb 2017 (1 year 6 months)

Provided customer service via email to clients.

Customer Service Email Management Communication Skills

Current

Project Manager

Current

MetanovaAI

Jan 2025 - Present (1 year 7 months)

Led backlog restructuring and workflow establishment for a team of 6 interns, defined functional requirements and pitch materials for a Hospital Attendant feature, and created onboarding materials to boost user activation.

Backlog Management Requirements Definition Onboarding Notion Pitch Decks Agile Documentation

Product Manager

LinefintTechSolutions

Jan 2021 - Jan 2024 (3 years)

Acted as primary bridge between customers and engineering, translating usage challenges into prioritized feature enhancements and increasing platform engagement by 15% through structured training and SOPs.

Product Management Stakeholder Management SOPs Training Root Cause Analysis Notion Customer Success

Sr. HR Associate

Amazon Development Centre

Jan 2020 - Jan 2021 (1 year)

Managed process guidance for 5,000+ internal stakeholders, ensuring organizational compliance and identifying workflow optimizations to improve employee success outcomes.

Stakeholder Management Process Improvement Internal Communications Compliance Escalation Management Reporting HR Operations Service Delivery