jaijish vijayyan
@jaijishvijayyan
I am a senior support associate with immense experience in support roles and leading teams.
IndiaWhat I'm looking for
I am a senior support associate with immense experience in support roles and leading teams. I have also handled HR support and project coordinator roles with great expertise. i am a quick learner and open to any of these roles and I can be on production with minimal training.
Experience
Work history, roles, and key accomplishments
Sr. Customer Experience Associate
Linefin Tech Solutions
Aug 2022 - Present (3 years 11 months)
Handled customer inquiries and resolved issues in a timely and professional manner.
Account Coordinator
Deluxe Media Inc
Oct 2021 - Apr 2022 (6 months)
Coordinated with teams to ensure timely delivery of projects and maintained accurate records.
Sr. HR Associate-L3
Amazon Development Centre
Jul 2020 - May 2021 (10 months)
Assisted in recruitment, employee onboarding, and benefits administration.
IT Associate
Sutherland Global Services
Jan 2018 - Jul 2019 (1 year 6 months)
Provided technical support to customers and resolved IT issues.
CSR-Email
Groupon Shared Services
Aug 2015 - Feb 2017 (1 year 6 months)
Provided customer service via email to clients.
Project Manager
MetanovaAI
Jan 2025 - Present (1 year 6 months)
Led backlog restructuring and workflow establishment for a team of 6 interns, defined functional requirements and pitch materials for a Hospital Attendant feature, and created onboarding materials to boost user activation.
Product Manager
LinefintTechSolutions
Jan 2021 - Jan 2024 (3 years)
Acted as primary bridge between customers and engineering, translating usage challenges into prioritized feature enhancements and increasing platform engagement by 15% through structured training and SOPs.
Managed process guidance for 5,000+ internal stakeholders, ensuring organizational compliance and identifying workflow optimizations to improve employee success outcomes.
Education
Degrees, certifications, and relevant coursework
Velammal Engineering College
Bachelor of Technology, Information Technology
2011 - 2015
Completed a B.Tech in Information Technology from 2011 to 2015, focusing on IT principles and application development.
Availability
Location
IndiaAuthorized to work in
Website
bcert.me/ssjvpaliuSalary expectations
Social media
Job categories
Skills
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