Teena Chawla

I’m a results-driven Senior Operations & CRM Support professional with 3+ years of experience in remote-ready operations, client coordination, and backend sales support. I’m highly organized and detail-oriented, with a strong track record of driving smooth execution across time zones.

At Precision Metallurgy India Pvt. Ltd., I progressed from Sales Coordinator to Head of Operations, taking ownership of end-to-end operations across management, sales teams, and clients. I prepared commercial proposals, supported sales conversions with consistent follow-ups, managed Purchase Orders (PO), and handled order processing and documentation through CRM/FMS systems.

I also maintain and audit customer data and order tracking in cloud-based systems to ensure accuracy and compliance. Using Google Workspace and Google Sheets for real-time tracking and workflow management, I handle official email communication, resolve customer queries independently, and train new team members on CRM systems and operational processes.